General Manager (Multi-Unit Airport Restaurant Leadership)

Job Description

Job Description

Description:

Do you have an entrepreneur’s mindset and take pride in building a business? Do you enjoy a fast-paced environment with a hard-working team? Are you looking to grow your career with a small but growing company so that your unique talents can be fully used? Let’s connect!

ABOUT US

Bambuza Hospitality Group is a rapidly growing and family-owned restaurant and retail management group headquartered in Portland, OR. We are professional, agile, and inclusive, committed to serving our guests delicious food and providing outstanding service. Our privately-held restaurant group seeks an experienced, dedicated, self-starting General Manager to lead our team on site at Seattle-Tacoma International Airport (SEA). The General Manger oversees three existing restaurants (with a fourth location opening in 2027), and will drive financial performance and operational excellence while insisting on the highest levels of customer service in a high-volume environment.

Bambuza Hospitality Group offers all our employees:

• Comprehensive health, dental, and vision insurance (including HSA, FSA, and Dependent Care FSA options)
• 401K with company match
• Employee Assistance Program
• PTO and paid holidays
• Life and AD&D Insurance
• Growth opportunities
• Safe work environments

As General Manager, you set the tone for the team, providing enthusiasm, training staff, offering ongoing feedback, taking corrective actions, and recognizing achievements. You embody excellence in execution, leading by example to create memorable experiences for our customers.

You directly influence the company’s success by driving financial performance, hiring and training employees, managing staff scheduling, and supporting kitchen, bartender, supervisory, and front-of-house staff. You’re flexible and able to execute on all aspects of your operations, from cooking to cashiering to busing a table up to strategy and planning, and you’re not afraid to roll up your sleeves and jump in when needed. You make your team and your job a priority. You’re comfortable with all types of people and can communicate professionally and effectively with staff, senior leaders, vendors, and the airport’s property management team.

As a Bambuza Hospitality Group leader, you’ll gain new skills, join a diverse team, and experience the exciting world of airport food and beverage operations.

Working at the Seattle-Tacoma International Airport requires that all employees pass a federal background check and follow security protocols.

Requirements:

KEY DUTIES

• Willingness and ability to train on multiple brand standards, learning all aspects of each store's respective menu and operations.
• Adhere to all food safety standards and procedures, perform food safety checks, and ensure our food is at its best.
• Comply with airport security protocols, including secured item logs and safety surrounding badging and access privileges.
• Be a consistent presence in the restaurants, working all shifts at times to understand customer flow, trends, and staff needs.
• Ensure safety, security, and proper cash handling procedures are met.
• Manage sales, labor, product costs, and waste against established benchmarks.
• Recruit, train, mentor, and reward staff.
• Schedule employees to ensure we meet contractual expectations, while maximizing sales and minimize labor costs. 
• Ensure products are consistently available and onsite by proactively managing vendor relationships, orders, and delivery schedules. Maintain accurate inventory records.
• Identify and carry out on-the-spot corrections as well as progressive disciplinary plans for employees.
• Exemplify what it means to create a truly exceptional customer experience.
• Monitor store cleanliness, food safety and quality, and customer service to ensure they meet or exceed standards.
• Have the ability to communicate clearly in both written and verbal English. Additional language abilities are highly valued due to the language diversity of our guests and employees. 
• Able to lift up to 50 lbs when needed and stand on your feet for long periods of time.

QUALIFICATIONS

• Minimum of 4+ years restaurant management experience or equivalent
• Food Handlers and Alcohol Serving permits are REQUIRED before the start of work.
• Airport management experience strongly preferred. 
• Must be 21 years of age or older. 

Bambuza Hospitality Group is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, citizenship or immigration status, sex, gender, gender identity or expression, sexual orientation, age, marital status, familial status, presence of a disability, use of a trained service animal, honorably discharged veteran or military status, genetic information, or any other characteristic protected by federal, state, or local law.

In addition, Bambuza Hospitality Group complies with Washington’s Equal Pay and Opportunities Act (EPOA) and Law Against Discrimination, including protections for wage transparency, career advancement opportunities, retaliation, and nondiscrimination.