Service Advisor

Join Our Team at Billy Howell Ford LincolnIf you are interested in a career in the automotive industry, we welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each team member up for success by providing comprehensive, highly-specialized training for each position within our organization, with complete on-the-job training and ongoing personal development.We offer:Medical, dental & vision insurance401K planPaid time off and vacationShort/long term disabilityLife insuranceGrowth opportunitiesPaid trainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessDiscounts on products and servicesResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain customer happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Set schedules and assigns tasks to service department employees.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.Collaborate with upper management to make service department hiring and discipline decisions.QualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licensePrevious Ford - Lincoln Service Advisor experience a major plusWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.