Customer Success Account Manager

Job DescriptionDevelops relationships with smaller to mid-sized clients in order to increase revenue. To empower customers to achieve their goals through smart utilization of our software, which in turn ensures loyalty and a high rate of retention and expansion. In addition to developing relationships with clients and becoming a trusted advisor, the CRM is responsible for upselling and contract renewals for a strategic segment of our customers. Must have a strong understanding of customers business objectives and the ability to identify and articulate how our solution supports achievement of the customers’ strategic business goals. Manages the customer experience across their segment of customers meeting agreed retention and usage targets. Pursues relationships with current accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. Performance measured by customer satisfaction and retention.This position is hybrid in Groton, CT. or Atlanta, GA.DUTIES & RESPONSIBILITIES:Develop and maintain strong client relationship throughout the customer lifecycleBasic knowledge of platform system and toolsProvide best practices to clientsStrive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teamsEngage with customer to promote software adoption and onboarding strategiesProvides renewal sales quotations and responds to requests for proposalsManage book of businessMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:· Experience:Requires 0 to 2 years of related experienceRequires a bachelor’s degreeMust have excellent analytical and problem-solving skillsMust have the ability to work independently and handle multiple priorities and deadlines simultaneouslyDemonstrate ability to learn and understand basic office software applicationsSalesforce experience is a plus· Computer/Technical:Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, OutlookDemonstrate ability to learn and understand basic office software applicationsSalesforce experience is a plus· Other Skills:Excellent verbal and written communication, organization and follow up skillsExcellent relationship building skills and ability to work both individually and as a member of a team are necessaryAbility to work effectively within a fast-paced, deadline-driven environmentStrong client focus with exceptional collaborative and influencing skillsWORKING CONDITIONS:Normal office environmentExtending viewing of computer screensSome overnight travel requiredAbout UsMomentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.Why Work Here?At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.Medical, Dental & Vision Benefits401(k) Savings Plan with Company MatchFlexible Planned Paid Time OffGenerous Sick LeaveInclusive & Welcoming EnvironmentPurpose-Driven CultureWork-Life BalanceCommitment to Community InvolvementEmployer-Paid Parental LeaveEmployer-Paid Short-Term DisabilityRemote Work FlexibilityMomentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.SummaryLocation: Atlanta, GA, US; Groton, CT, USType: Full time