Guest Services Agent
Hersha Hospitality Management
Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Source: HHM Hotels
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Guest Services Agent in Mystic, CT vacancy
- ...HHM Hotels - - Responsibilities: Greet guests and assist with check-in and registration; Register and assign guests to rooms and process payments; Respond to guest requests and handle complaints escalated to supervisor; Balance accounts and conduct audits as part of front...Suggested
HHM Hotels
Mystic, CT13 hours ago - ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus...SuggestedDaily paidFull timePart timeImmediate startShift work
Hersha Hospitality Management
Mystic, CT2 days ago - ...Guest Services Agent We are looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be our newest guest services agent! Benefits Competitive compensation Professional development and growth Paid...SuggestedLocal areaFlexible hours
Distinctive Hospitality Group
Stonington, CT12 hours ago $19 per hour
At Hilton Mystic, we are seeking a dedicated and personable Guest Service Agent to join our team in Mystic, CT. This role is integral to creating memorable experiences for our guests by delivering exceptional customer service and ensuring smooth check-in and check-out processes...SuggestedBi-weekly payHourly payPart timeLocal areaWorldwideFlexible hoursHilton Mystic
Mystic, CT20 days ago- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...SuggestedDaily paidFull timePart timeImmediate startShift work
- ...company. Our leadership is not across the country, but rather in your backyard.The Housekeeping Aide provides quality housekeeping services, and a clean, orderly and safe environment for all facility residents and staff.As defined in job routines or department...Temporary workLocal areaHome office
Apple Rehab
Mystic, CT4 days ago - ...Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper Your Focus Greet guests upon interaction with a warm and friendly...Daily paidFull timePart timeWeekend work
The Rittenhouse Hotel
Mystic, CT2 days ago $18 per hour
Join Hilton Mystic as a Housekeeping/Room Attendant, where you will play a vital role in ensuring our guests enjoy a clean, comfortable, and inviting stay. As part of our dedicated team, you will help maintain the high standards of cleanliness and hospitality that define...Bi-weekly payHourly payLocal areaFlexible hoursHilton Worldwide Holdings
Mystic, CT3 days ago$18 per hour
...maintaining a clean, comfortable, and welcoming environment for our guests. This position offers a rewarding opportunity to contribute to... ...and stored properly. Provide friendly and professional service to guests when interacting. Requirements Previous housekeeping...Bi-weekly payHourly payLocal areaFlexible hoursSpark by Hilton Mystic Groton
Stonington, CT4 days ago- ...Overview Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor - Assistant Executive Housekeeper - Executive Housekeeper Your Focus Greet guests upon...Daily paidFull timePart timeWeekend work
Courtyard by Marriott Chico
Mystic, CT2 days ago $16.98 per hour
...to join their team. This position is responsible for ensuring guest rooms are clean, comfortable, and ready for arriving guests while... ...and hospitality. Responsibilities: Clean and service guest rooms and bathrooms according to hotel standards. Make...Temporary workShift workWeekend workDay shiftExpress Employment Professionals Defunct
Mystic, CT5 days ago$40 per hour
Hello! I'm Amanda, a homeowner here in Westerly, Rhode Island, and I'm seeking a reliable and experienced housekeeper to help maintain my home. The position offers a competitive pay rate of $40 per hour, and I am looking for someone who is detail-oriented, trustworthy, ...Hourly payHousekeeper.com
Westerly, RI4 days ago- ...Connecticut Home And Community Disability Care Services A.B.I Resources helps people recovering from brain injury, stroke, and TBI live and recover at home. You will help people with every part of their lives. Connecticut community care and home-based supported living...Full timePart timeWork experience placementWeekend workWeekday work
ABI Resources
Mystic, CT4 days ago - ...The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately... ...is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and...Hourly paySummer workCasual workSeasonal workLocal areaFlexible hoursShift workWeekend workDay shiftAfternoon shift
Relais & Châteaux
Westerly, RI2 days ago - ...Concierge Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services... ...-to-find items or services. Work as a Guest Service Agent in the event of staffing shortages or during peak check in...Local areaShift work
Hersha Hospitality Management
Groton, CT1 day ago - ...includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 20 signature suites and 7 private villa vacation homes.... ...an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21...Hourly paySummer workCasual workSeasonal workLong distanceFlexible hoursShift workWeekend work
Ocean House Management
Westerly, RI2 days ago - ...conventions inside or outside the Convention Center Assists in monitoring the event space for cleanliness or maintenance Assists guests with movement of equipment, materials or boxes as deemed by supervisor Responsible for cleanliness of the storage rooms and back...Flexible hoursShift work
Mohegan
Uncasville, CT4 days ago - ...-in, renewal or move-out processes and drive positive outcomes across properties. Ideal candidates bring at least one year of customer service and a background in Property Management or Hospitality, with strong MS Office skills and a driver’s license. #J-18808-Ljbffr...
Balfour Beatty Communities
New London, CT4 days ago $18 per hour
...spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience. Today, Mandara Spas... ...arts and the spirit of generosity from which we perform your service. Namaste. Job Description The Concierge is responsible for...Hourly payFlexible hoursWeekend workOneSpaWorld
Uncasville, CT3 days ago$60 - $76 per hour
...access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step...Hourly payFull timeTemporary workWork experience placementFlexible hoursShift workNight shiftOak St. Health
Mystic, CT5 days ago- ...cleanliness and organization throughout events, and provides operational support to banquet staff while delivering exceptional service to guests. High school diploma or GED required. Must be able to regularly lift up to 50 pounds for the duration of the shift. Flexible...Flexible hoursShift workAfternoon shift
- ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your...Daily paidFull timePart timeNight shiftWeekend work
Plazahotelelpaso
Groton, CT5 days ago - ...Butler The Ocean House Butler delivers unique services and amenities carefully tailored to each guest staying at the hotel. With the highest level of sophistication, discretion, and anticipation The Butler greets every guest at the doorsteps of our world-famous hotel...Hourly paySeasonal workLocal areaImmediate startFlexible hoursShift workWeekend workAfternoon shift
$65 - $81 per hour
...pharmacy. This includes: Patient Safety Pharmacy Professional Practice Regulatory Requirements Quality Assurance Customer Service Personnel Management Inventory Management Financial Profitability Loss Prevention Workflow Management A key...Hourly payFull timeTemporary work- ...policies. Requirements include a High School Diploma or GED and the ability to read and write English; a probationary period applies as you learn all duties. This is a full-time on-site role dedicated to safety and quality of service. #J-18808-Ljbffr Yale NewHaven HealthFull time
- A leading travel agency is looking for motivated individuals for a Client Services / Travel role. This remote opportunity involves assisting clients with booking personalized trips, maintaining communication for exceptional service, and managing bookings efficiently. Ideal...Remote jobFlexible hours
- ...likely include weekends and holidays. Must be at least 18 years of age Must be able to show initiative, including anticipating guest or operational needs. You will be joining a team of talented culinarians and hospitality professionals. A great opportunity to...Local areaFlexible hours
Hilton Mystic
Stonington, CT4 days ago $17.45 - $23.3 per hour
Frozen Food/Dairy Clerk MYSTIC, CT (126 STONINGTON RD) POSITION SUMMARY: The FF/Dairy Clerk is responsible for providing an exceptional customer experience by presenting and ensuring the freshest quality product. FF/Dairy Clerks maintain department conditions ...Hourly payFlexible hoursBig Y
Stonington, CT2 days ago- ...welcoming environment in compliance with the public health code. Responsibilities : ~ Provide excellent customer services to residents, family and staff. ~ Cleans all common areas according to standards and practices including nursing stations,...
Beechwood Post Acute and Transitional Care
New London, CT4 days ago - ...Night Auditor/PM Guest Relations Agent Ocean House Management A Collection Unlike Any Other The Ocean House Collections includes 3 luxury... ...a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and...Hourly paySummer workCasual workSeasonal workLocal areaFlexible hoursShift workNight shiftWeekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Agent. Be the first to apply!
