AI Operations Lead

About the CompanyRain makes the next generation of payments possible across the globe. We're a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.Our EthosWe believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.About the RoleAs a core member of our Internal AI team, you will help Rain build leverage and become AI-native. This role sits at the intersection between building and enablement. You will work across teams to fix bottlenecks with AI agents, apps, and workflows and empower those teams with the capabilities to do the same.This is a cross-disciplinary role for a high agency problem-solver. You will use your expertise in product, data, and vibecoding to drive improvements that will help us accelerate as we scale. Finally, you will support Rain's foundational AI systems, tooling, and other primitives that will compound our growth over time.What You'll DoDiagnose & Prioritize: Proactively audit workflows across teams to identify the highest-impact automation and AI opportunities. Translate business pain points into a prioritized roadmap with clear ROI.Build & Ship: Design and deploy AI-powered agents, apps, and workflows using a mix of code/no-code tools. Own solutions end-to-end from prototype to production.Drive AI Adoption: Partner with teams to build an AI-first culture. Run enablement sessions, create documentation, and build internal champions who sustain long-term impact.Establish Operational Rigor: Define success metrics for every initiative. Track performance, measure adoption, and demonstrate business impact. Iterate based on data and feedback.Support Rain's AI Foundations: Develop the core primitives — documentation, skill/agent libraries, standard operating procedures, and governance frameworks — that enable Rain to build and deploy AI agents and tools easily and reliably.Who You AreAI Native Builder. Deep and demonstrated experience using AI to build, ship, and accelerate work. You can take an ambiguous problem and ship a working solution without waiting for an engineering team.Strong technical fluency. You are fluent with low-code/no-code and development tools (Claude Code, Cursor, etc.), SQL & BI tools, APIs, scripting, and integrations.Analytical and empathetic problem-solver. You can partner with teams to understand challenges, use data to prioritize opportunities, deliver results, and measure impact.Excellent communicator. You can manage expectations, maintain alignment, across competing priorities. You can translate technical concepts for non-technical stakeholders and translate business requirements into technical specs.Systems builder. You naturally create clarity out of chaos — writing SOPs, building templates, defining standards, and structuring knowledge so that humans and agents can build on your work.Comfortable with ambiguity and speed. You thrive in fast-paced startup environments where priorities shift and you need to figure things out on the fly. You have high agency and don't wait to be told what to do.3–6 years of experience in product management, product ops, forward deployed/solutions engineering, technical program management, or a similar role where you have solved problems with technical solutions.Nice to HaveExperience at a Series A–C startup or high-growth startup company (or former founder)Familiarity with compliance, finance, or payments workflowsExperience with workflow orchestration and integration architecture (webhooks, auth flows, data pipelines)Background in change management or internal enablement programsExperience with data platforms (Google Cloud, DBT) or data modelingTrack record of driving measurable adoption of internal tools or processesExperience building internal knowledge bases, technical SOPs, or developer-facing documentationThings that enable a fulfilling, healthy and happy experience at RainUnlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.Flexible working We support a flexible workplace, if you feel comfortable at home please work from home. If you'd like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.Easy to access benefits For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.Retirement goals Plan for the future with confidence. We offer a 401(k) with a 4% company match.Equity plan We offer every Rainmakers an equity option plan so we can all benefit from our success.Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.Health and Wellness High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!Team summits Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.