Call Center Manager

$50k

Full-time

Luxury Bath Technologies

Call Center Manager
Luxury Bath of Spokane
Location: Spokane, WA
Compensation: $50,000 annually + performance bonuses

About Us

Creating a fresh solution to bath remodeling, Luxury Bath of Spokane offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all our products.

America's fastest-growing acrylic bath remodeling company, Luxury Bath of Spokane is seeking an experienced Confirmation Call Center Manager to join our Spokane, WA team. The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and weekend availability is required.

Responsibilities

Schedule and confirm appointments for our sales team
Recruit, train, coach, and manage Call Center Representatives
Answer inbound calls and make outbound calls to prospective customers
Deliver exceptional customer service and resolve customer concerns
Manage and coordinate sales representatives' schedules
Monitor team performance and ensure productivity goals are met
Achieve weekly and monthly appointment-setting quotas
Track key performance metrics and provide performance feedback
Maintain accurate customer records and reporting

Qualifications

Previous call center leadership or management experience preferred
Strong customer service and communication skills
Excellent organizational and time management abilities
Comfortable using CRM systems and Microsoft Office applications
Ability to motivate and develop a team
Strong problem-solving and conflict-resolution skills
High school diploma or equivalent required

What We Offer

Competitive base salary of $50,000 annually
Monthly and quarterly bonus opportunities
Career growth with a rapidly expanding company
Paid training
Supportive team environment
Opportunity to make a direct impact on company growth

Apply today and become part of a growing organization dedicated to delivering exceptional home improvement solutions and outstanding customer experiences.

Apply

Vacancy posted 22 days ago

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