Customer Care Team Lead: Elevate Support & Ops
Cox
Cox is seeking a Lead Customer Care Specialist in the United States to lead and develop a team of Customer Care Specialists, delivering exceptional experiences across all contact channels. This role combines advanced technical support with continuous improvement and cross-functional partnership. The Team Lead will mentor frontline agents, manage escalations, and drive process improvements with Product, Engineering, QA, and WFM. Experience with AI tools and analytics is a plus. #J-18808-Ljbffr Cox
Vacancy posted 1 day ago
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