Customer Experience Supervisor

Customer Experience Supervisor

Job Category: Office Hourly Requisition Number: CUSTO001434

Posted: June 18, 2026

Full-Time

On-site

Corporate Headquarters LaGrange, GA 30241, USA

Description

Pay Range: $60,000-$80,000 depending on experience

Key Responsibilities:

• Supervise daily operations of the Customer Service and Art Departments.
• Recruit, train, coach, and develop team members.
• Conduct performance reviews and manage attendance records.
• Monitor team workload, performance metrics, and response times.
• Serve as the escalation point for customer concerns and issue resolution.
• Create and maintain customer accounts within ERP and CRM systems.
• Oversee daily invoicing, credits, and replacement order approvals.
• Utilize dashboards and reporting tools to improve efficiency and customer satisfaction.
• Support continuous process improvement initiatives and other department needs.

Qualifications:

• Bachelor's degree or equivalent work experience.
• 25 years of supervisory or leadership experience in customer service, operations, or a related field.
• Strong communication, organizational, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and SharePoint. Experience with CRM and ERP systems such as Microsoft Dynamics 365, Salesforce, or similar business platforms preferred.
• Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Working Conditions:

Standard office hours (8:00 a.m. 5:00 p.m.) with occasional overtime. Minimal travel required.

Benefits:

Comprehensive benefits package including medical, dental, vision, life and disability insurance, 401(k), profit sharing, paid holidays, and paid time off

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.