IT Support Technician

Do you want to take the next step in your IT career with a supportive team, tons of room for career growth, and comprehensive benefits? Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an IT Support Specialist to become a part of our collaborative team. You’ll troubleshoot a wide variety of end user environments with senior engineers and get the hands‑on technical experience that will grow your career. We'll Provide: $50,000+ scalable based upon experience Retirement plan, PTO, health insurance benefits, and bonus plan Hybrid work schedule (up to 2 days remote) after training completed Friendly, people‑focused management and technical mentors What You’ll Do: Support common business applications (O365) via email, phone, and on‑site support for 100+ SMB’s Maintain client networks and network security (LAN/WAN, firewalls, access points, switches) Troubleshoot a wide variety of on‑premises and cloud environments Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issue Skills You’ll Need: Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans Confidence and commitment to top‑tier customer service in a fast‑paced environment Ability to stay organized and follow tasks through to completion with accuracy Willingness and ability to learn new applications and skills 0-2 years of hands‑on PC support experience Office 365 experience A general knowledge of different hardware platforms, cloud services, and line of business applications Ready to apply? Quick apply with your resume here OR Get a head start on the application process through our online portal here: #J-18808-Ljbffr PeopleSharp