Resident Service Specialist

Resident Service Specialist

UDR is seeking a Resident Service Specialist to join our team at Residences at the Domain located in Austin, TX. Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. Reports directly to Community Director, Senior Community Director or Resident Services Manager. No supervision exercised. Essential functions include move-in coordination, Onesite responsibilities, customer service administration, property condition oversight, and back-up coverage. Performance requirements include knowledge of organizational policies, problem-solving skills, excellent interpersonal skills, and proficiency in MS Office software applications. Typical physical demands include prolonged sitting, some bending, stooping and stretching, and occasional lifting. Typical working conditions include normal office environment with periodic exposure to outside elements. Education and experience include high school diploma or equivalent, associate degree in business administration preferred, minimum of two years of office experience, and minimum of two years' experience in residential properties, rental operations, hotel or related business operations preferred. UDR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.