Front Office Coordinator

About the Role:

As a Front Office Coordinator, your primary responsibility will be to ensure the smooth and efficient operation of the front desk and reception area. You will be the primary point of contact for visitors and clients, delivering exceptional customer service and fostering a positive and welcoming environment. Additionally, you will be responsible for managing phone calls, scheduling appointments, and maintaining office supplies. You will also be responsible for maintaining patient charts, as well as processing payments and performing insurance verifications and authorizations. Your attention to detail and organizational skills will be crucial in managing administrative tasks and supporting the office's overall functioning.


Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Proficient in using office equipment, such as printers, scanners, and phone systems.
• Strong organizational and multitasking abilities.

Preferred Qualifications:

• Associate's or bachelor's degree in a related field.
• Experience working in a similar role in a professional office environment.
• Familiarity with office management software and tools.
• Ability to handle confidential information with discretion.
• Strong problem-solving skills and ability to work independently.

Responsibilities:

• Greet and welcome visitors and clients in a friendly and professional manner.
• Answer and direct phone calls, taking messages and providing information as needed.
• Schedule appointments and maintain calendars for staff members.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain office supplies inventory and place orders when necessary.
• Insurance verifications and authorizations
• Taking payment payments

Skills:

In this role, you will utilize your excellent communication skills to interact with visitors and clients, ensuring their needs are met and providing a positive experience. Your organizational skills will be essential in managing appointments, calendars, and office supplies efficiently. Proficiency in using office equipment and software will enable you to handle administrative tasks effectively. Additionally, your ability to handle confidential information with discretion and solve problems independently will contribute to the smooth operation of the front office. Overall, your attention to detail, multitasking abilities, and customer service mindset will be key in delivering exceptional support to the office and its stakeholders.

About Company:

Spero Rehab was founded in 2010, named after the Latin word for 'hope', with the mission to create multi-disciplinary outpatient rehabilitation centers that help individuals from all walks of life recover from orthopedic and neurological injuries. Today, we provide skilled physical, occupational, and aquatic therapy to individuals living with orthopedic and neurological conditions across six locations in Katy, TX, and Austin, TX. Equipped with state-of-the-art technology and staffed by skilled, compassionate, and caring clinicians, Spero Rehab is a people-centered organization dedicated to positively impacting its local communities through its commitment to service, patient advocacy, and community health.

Spero Rehab understands that its employees are the heartbeat of the organization and its most valuable assets. We prioritize supporting our staff by providing ongoing mentorship, encouraging a work-life balance, and creating an inclusive culture in which employees feel a part of the organization. Our 2025 vision statement is "to revolutionize rehab through innovations, clinical expertise, and human connection" as we move forward in ensuring that we are experts in the field while also actively listening and helping our patients achieve goals that are meaningful to them