Human Resources Director

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Overview

Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026! Located in the heart of Manhattan's NoMad neighborhood, this highly anticipated luxury hotel represents an exciting new chapter for the globally recognized, design-forward hospitality brand. We are seeking motivated, hospitality-driven professionals who are passionate about delivering exceptional guest experiences. This is a unique opportunity to be part of a pre-opening team, helping establish the property's culture, service standards, and operational excellence from day one.

As a member of the Executive Committee, the Director of Human Resources champions, develops and implements consistent property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property colleagues. The Director of Human Resources is responsible for the efficient administration and management of the Human Resources function for the resort and provides oversight to recruiting, training, colleague relations, policies and procedures, wage/benefit administration, compliance with statutory requirements and the execution of employee relation activities, in order to provide each hotel with the personnel, guidance, and support necessary to achieve their customer service and business objectives.

Responsibilities

• Plans, organizes, directs, coordinates the Human Resources Department's strategy in conjunction with Corporate guidelines and initiatives.
• Advises managers on how best to resolve colleague issues and concerns; counsels with colleagues and managers, as needed.
• Knowledge of the principles and practices of Human Resources (including administration).
• Develop, direct, and oversee overall hotel recruitment and hiring activities.
• Thorough knowledge of various Human Resources policies, procedures, local employment law, compliance practices, standards and government regulations.
• Ability to exercise judgment in evaluating situations and utilizing appropriate resources.
• Ability to meet established deadlines and demonstrate excellent time management and efficiency.
• Create, coordinate and execute training initiatives.
• Ability to establish and maintain excellent relations with colleagues and management and maintain confidentiality.
• Work involves the application of professional knowledge and personal judgment to a variety of technical personnel and managerial problems and issues.
• Executes and follows-up on Colleague Relations activities.
• Vision Mission and Core Values – keep alive - permanent reminder process.
• In charge of the Induction / Onboarding process.
• Training Responsibility.
• Focus on colleague development for future career growth.
• Overall functional supervision of HODs for all their HR related matters.

Qualifications

• Previous experience in a similar position in a hotel with training experience required.
• Working knowledge of local employment laws required.
• Excellent interpersonal, analytical, and organizational skills a must.
• Proficient computer skills.
• Must have a great attitude and be service oriented.
• Team player.
• Bachelor's Degree or equivalent preferred.
• Previous pre-opening and/or resort experience preferred.