Scheduler | Home Care Services

Home Care Scheduler

Enrich the lives of older adults through community, choice, and continuing care in the Home Care Scheduler role. This role is responsible for efficiently scheduling staff to deliver care services for residents and patients receiving home care services. Find your sense of belonging at Wesley!

You will provide continuing care through these responsibilities:

• Schedule staff to deliver care services daily, weekly and monthly for residents and patients receiving home care services; both on campus and off campus (private home).
• Monitor customer satisfaction with clients through various channels such as follow-up inquires, surveys, and other feedback tools.
• Enter, update, and maintain accurate client schedules, profile details and care services.
• Provide reminder calls to staff and clients to ensure schedule continuity.
• Run reports to monitor home care aide staff certifications and credentialing.
• Track labor hours for staff and agency personnel. Adjust staffing and schedules as needed.
• Other duties and projects as assigned.

Our requirements and qualifications for success:

• High school diploma, GED or equivalent work experience.
• Prior experience with software-based scheduling systems.
• Ability to read, write and communicate proficiently in English.
• Excellent communication skills (verbal and written), interpersonal skills, and documentation skills.
• Proficiency with Microsoft Office and other workplace technology including cloud-based software and mobile apps.
• Self-motivated, self-directed, excellent organizational skills, and ability to effectively manage stress.
• Critical thinking skills and ability to adapt to changing priorities a must.
• Ability to work independently and with minimal supervision.

Physical, environmental, and mental requirements:

• Ability to hear, understand, and distinguish speech and/or other sounds one-to-one, in a group, and via telephone/computer.
• Ability to sit, stand or walk at-will throughout shift.
• Keyboarding and near visual acuity.
• Ability to lift up to 25 lbs.
• Ability to multi-task and remain calm in the midst of frequent changes

Salary Range: $22.25 to $32.72 per hour