Client Success Partner

Client Success Partner

The Client Success Partner is responsible for the overall success, growth, and retention of assigned client accounts. This role acts as a trusted client advisor, ensuring strong client relationships, account expansion, sustainable revenue growth, and partners closely with the recruitment team to ensure consistent, high-quality recruitment delivery aligned with company goals and operational expectations.

Key Responsibilities

Inbound Sales

• Convert inbound leads into closed won and allocate to Recruitment Managers based on capacity and specialty
• Grow pipeline using the existing sales framework to maintain a high level of capacity for your respective teams
• Follow up on old and current leads
• Review projects on hold and cancelled deals regularly to keep prospects and clients active

Client Advisory & Relationship Management

• Serve as the primary point of contact and strategic advisor for assigned clients
• Build and maintain long-term, trust-based client relationships
• Understand the client's business objectives and hiring needs to provide proactive guidance
• Manage client expectations, risks, and escalations to ensure high satisfaction and retention
• Collect and act on client feedback to continuously improve service delivery

Revenue Ownership

• Own revenue targets across managed accounts and ensure consistent performance
• Work with the Recruitment Managers to analyze lost deals, discounts, and performance trends to improve outcomes
• Protect profitability by adhering to pricing strategies and approval frameworks

Business Development (Cross-sell & Upsell)

• Identify opportunities to expand account value through cross-sell and upsell of services
• Introduce additional recruitment solutions or roles aligned with client needs
• Collaborate with internal teams to pitch and close new opportunities
• Track incremental revenue from account growth initiatives

Team Coordination & Performance

• Ensure recruitment teams are aligned with client expectations, priorities, and timelines
• Foster accountability, collaboration, and engagement across recruitment teams

Success Measures

• High client satisfaction and retention (CSAT, repeat business)
• Consistent achievement of revenue and profitability goals
• Measurable growth through cross-sell and upsell activities

Core Competencies

• Strong client advisory and stakeholder management skills
• Commercial and revenue-driven mindset
• Ability to lead, influence, and hold teams accountable
• Analytical, proactive, and solution-oriented approach
• Excellent communication and relationship-building skills