Product & Web Solutions Supervisor

SDSU Research Foundation

Established in 1943, the mission of the SDSU Research Foundation (SDSURF) is to support the research objectives of San Diego State University by helping faculty and staff find, obtain, and administer funding for their research and sponsored programs. SDSU achieved its strategic plan goal of becoming an R1, premier public research university in early 2025 furthering discoveries, interventions, and solutions that improve communities and change the world. SDSURF provides the full life cycle of grants services to faculty and staff to further their important work.

Our vision is to foster a culture of creativity and collaboration with integrity and respect for individuals that results in the delivery of superior service to support the university's strategic aspirations.

Our core values:

Service: We are a service organization that strives to provide superior support to the university community to achieve SDSU's goals; we are committed to being professionally competent by setting high standards and working hard to achieve results; and we continually seek to improve our skills and capabilities by valuing education and professional development.

Collaboration: We seek to actively engage with our stakeholders and employees to identify issues and design solutions, build strong relationships grounded in trust, openness, and inclusion and achieve the best results by taking pride in the accomplishments of our colleagues.

Innovation: We work towards inspired solutions to improve and adapt to emerging opportunities and challenges, creative ways to streamline and enhance our delivery of services through resourceful and proactive problem solving and strategic use of technology and reduction of obstacles.

Respect: We promote a culture where every individual is valued and treated with dignity, we honor open-mindedness toward different viewpoints and ideas and have a genuine appreciation for varied backgrounds, experiences, and ways of thinking.

Integrity: We are committed to act with the highest ethical standards, with honesty, integrity, and transparency, provide consistent and accurate information and value and respect all individuals.

Function Of The Unit

Academy for Professional Excellence, a project of San Diego State University School of Social Work, was established in 1996 with the goal of revolutionizing the way people work to ensure the world is a healthier place. Our services integrate culturally responsive and recovery-oriented practices into our daily work to promote healing and healthy relationships. Providing approximately 50,000 learning experiences to health and human service and justice system professionals annually, the Academy provides a variety of workforce development solutions in Southern California and beyond. With seven programs, three divisions and over 100 staff, the Academy's mission is to provide exceptional learning and development experiences for the transformation of individuals, organizations, and communities.

As a member of the Academy team you will be engaging in communal development of heart, mind, and practice. You are expected to foster culturally responsive practice behaviors to promote well-being and a culture that focuses on healing, healthy relationships and changed behaviors.

The Academy's Product & Web Solutions (PWS) Team is part of the Systems Department under the Finance and Business Services Division. The Product & Web Services Team is an integral partner with Academy staff to provide product development, implementation, policy and procedural governance, training, and ongoing operational support to the Academy's business process management software solutions within the Academy. Products include, but not limited to, Zoho One, Access PlanIt (Training Management System), Academy Website and Happeo (Academy Intranet).

Responsibilities

Purpose Of The Position

Under the general direction of the Systems Manager, the Product & Web Solutions Supervisor is responsible for the administration of all Academy business process management software solution systems such as Zoho One, Access PlanIt (Training Management System), Academy Website and Happeo (Academy Intranet). This position will manage the daily operations of the Academy Website, TMS, Happeo and Zoho One products in accordance with established policies and procedures as well as manage the support of Academy staff and external users in these systems. This position will directly supervise the Product Solutions Specialist and Fullstack Developer positions. This position will assist the Systems Manager in ensuring that all Academy software solutions continually meet the needs of the Academy's programs in fulfillment of their strategic objectives. This position oversees 3 direct reports.

Specific Duties

This is a 40 hour a week hybrid with remote flexibility position, typically working M-F from 8:00 to 4:30 p.m. and is based on contract funding subject to annual renewal. The position may be subject to intermittent overnight travel and work shifts outside of normal business hours, including weekends and evenings if needed.

This position requires that you reside within California throughout the duration of your employment and live within a commutable distance from the worksite your work supports. Positions are typically assigned to either our Riverside or San Diego office for any on-site work.

Note: some duties may include working with and/or exposure to sensitive/traumatic topics or material dealing with child abuse, abuse against older adults and adults with disabilities, and/or issues and scenarios related to mental health, substance use, or racism.

The Academy is a project of the San Diego State University Research Foundation, which is grant-funded and serves as an auxiliary to the University. The Academy is based near, but not on campus, and does not have direct responsibilities for working with or teaching college students.

The Academy is currently going through a reclassification process. If this position's classification changes during this process, it would not change the role, responsibilities, or compensation of the position.

Product Solutions Development And Administration (55%)

Specific Duties

• Lead the design and development of product solutions for the Academy, applying advanced knowledge of systems, data structures, and integrations to address complex organizational needs.
• Manage the PWS team's portfolio of product solutions, overseeing the full lifecycle from intake and scoping through implementation and sustainability.
• Establish and oversee product solution governance processes, including intake, prioritization, and resource allocation, ensuring alignment with organizational strategy and capacity.
• Analyze and translate business needs into scalable, integrated system solutions that align technology, data, and operational processes across programs.
• Provide oversight of the development, implementation, and continuous improvement processes across all product solutions within the Academy.
• Work independently with advanced problem-solving to develop innovative, sustainable solutions that enhance system effectiveness and support long-term organizational goals.

Website Development & Management (20%)

Specific Duties

• Lead Academy's efforts to partner with the SDSU website team to leverage campus resources in the Academy's website development and management efforts.
• Collaborate with the Brand and Marketing team to ensure the Academy website aligns with our strategic efforts in how we connect with our external partners.
• Lead efforts to integrate Academy systems into the website, such as the LMS, CRM, Marketing, and customer support tools, to ensure growth and sustainability.

Supervision (20%)

Specific Duties

• Lead and motivate direct reports to deliver high performing results.
• Participate in recruitment and onboarding of new Academy staff.
• Co-create and track individual development goals for direct reports, ensuring the availability of development opportunities.
• Engage Systems team staff in effective capacity building and other learning opportunities in order to integrate culturally responsive and recovery-oriented practices into our daily work to promote healing and healthy relationships.
• Provide personnel management, including regular supervision conferences and professional development for direct reports.
• Monitor performance and conduct ongoing performance evaluation of direct reports.

Other Duties As Assigned (5%)

• Perform other duties as assigned which are in the best interests of the Academy for Professional Excellence.
• Travel to off-site locations for Academy and Program meetings (primarily in Riverside and San Diego).

Qualifications & Special Skills

Knowledge and Abilities:

• Ability to work in a team setting & relate well to others within the Academy for Professional Excellence environment.
• Ability to effectively handle interpersonal interactions at all levels of the organization.
• Ability to interact effectively with co-workers, partners, and professionals.
• Ability to understand and follow posted work rules and procedures.
• Ability to display motivation and strong interpersonal skills.
• Ability to display organization and meet deadlines.
• Ability to display good judgment and critical thinking skills.
• Ability to demonstrate a high level of cross-cultural sensitivity.
• Fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation.