Manager, Issues Management

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team Upstart’s Compliance team supports the company’s compliance management system by providing second-line oversight, guidance, and challenge across key business activities. The Compliance Advisory & Change Management team supports consistent execution of key compliance processes, including the second-line compliance issue management program. As the Compliance Issues Manager at Upstart, reporting to the Senior Manager, Compliance Advisory & Change Management, you will help operationalize the second-line compliance issue management program.

You will manage day-to-day issue management activities, maintain accurate issue records, monitor remediation progress, provide challenge throughout the issue lifecycle, and escalate significant concerns or delays. How you’ll make an impact - Execute second-line compliance issue management processes across the issue lifecycle, including intake, documentation, tracking, remediation monitoring, and closure activities. - Maintain the compliance issue inventory and supporting documentation to promote accurate, consistent, and timely issue records. - Review and challenge remediation plans, milestones, and supporting evidence in accordance with established issue management requirements. - Monitor issue progress and aging, follow up with stakeholders on remediation activities, and escalate significant concerns, delays, or deviations from established requirements. - Support validation and closure activities by reviewing remediation evidence and documenting whether established closure requirements have been addressed. - Identify recurring issue themes and trends and provide information to the Senior Manager to support program oversight, reporting, and escalation. Minimum Qualifications - Bachelor’s degree or equivalent practical experience. - 5+ years of experience in compliance, issue management, audit, risk management, or a related function within banking or financial services. - Experience managing or supporting the lifecycle of compliance, risk, audit, or regulatory issues. - Experience reviewing remediation plans, milestones, supporting documentation, or closure evidence. - Experience maintaining issue records or inventories within a regulated risk or compliance environment. Preferred Qualifications - Knowledge of compliance issue management and remediation practices within financial services.