IT Help Desk Technician

Technical EngineerProactive Technology Group is seeking a technical, execution-focused engineer to support infrastructure deployments, client implementations, and network improvements across our managed client base. This role is responsible for carrying out technical project work, resolving escalated support issues, and assisting with the deployment, configuration, and improvement of client environments.The ideal candidate is hands-on, organized, and comfortable working across servers, Microsoft environments, end-user systems, and network infrastructure. This position works closely with our project, service, and technical teams to ensure implementations are completed correctly, consistently, and with minimal disruption to client operations.Implementation and Project WorkExecute infrastructure and systems implementation tasks across client environments.Deploy, configure, and support Windows servers, Microsoft 365 environments, Active Directory, and related business systems.Assist with tenant migrations, server upgrades, workstation deployments, line-of-business application rollouts, and other technical projects.Document completed work, configurations, and technical findings within our ticketing and documentation systems.Network and Infrastructure SupportConfigure and troubleshoot switches, firewalls, VLANs, wireless networks, and related infrastructure components.Assist with network refreshes, site deployments, and multi-site connectivity improvements.Support troubleshooting of performance, connectivity, and infrastructure-related issues across client environments.Work with internal teams to validate that network and systems changes are implemented properly and operating as expected.Client Support and Onsite ResponseProvide escalated technical support for client issues involving servers, networking, Microsoft 365, and end-user systems.Travel onsite to client locations, including hospitality environments, for implementation work, troubleshooting, and remediation of IT and network issues.Support after-hours maintenance windows, project cutovers, or emergency response scenarios when required.