Senior Operations Manager

Are you a strategic operator, people leader, and business driver who thrives in a fast-paced retail environment?

At Bloomingdale's , we're looking for an exceptional Senior Manager, Operations to join the Roosevelt Field store leadership team and play a pivotal role in shaping the customer experience, driving operational excellence, and delivering business results.

As a key member of the leadership team, you'll lead and inspire a diverse team of professionals, oversee all facets of store operations, and partner across the organization to ensure seamless execution. From fulfillment and customer service to expense management, workforce planning, and technology adoption, you'll be at the center of what makes our stores successful.

Essential Functions:

• Drive sales, profitability, and operational performance
• Lead and develop high-performing Operations, Fulfillment, and Support teams
• Enhance the customer experience through outstanding service and execution
• Partner with Store, Regional, and Corporate leaders to deliver strategic initiatives
• Optimize workforce planning, productivity, and expense management
• Champion innovation, process improvement, and operational efficiencies
• Ensure a clean, organized, and customer-ready shopping environment

Qualifications:

• Proven leadership experience managing large, diverse teams
• Strong business and financial acumen
• Operational expertise in retail, fulfillment, or service environments
• Passion for developing talent and building high-performing teams
• Customer-first mindset with a focus on execution and results