Full-time Food & Beverage Supervisor

Equal‑Opportunity Employer Statement As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Roles & Responsibilities Provide enhanced support to front‑line hosts, focusing on hands‑on training at park stands to elevate service standards. Maintain a full‑time leadership presence across all operating hours and days during peak full‑time operations to ensure seamless execution. Drive consistency and excellence in F&B operations, ensuring peak product quality and optimal inventory availability. Actively manage in‑park labor and staffing levels to maximize efficiency and directly reduce guest wait times. Mentor and develop seasonal management staff to build robust bench strength and cultivate future leadership. Reinforce and uphold strict food safety practices and regulatory standards through continuous, active oversight. Monitor cost of sales and enforce waste‑mitigation standards to maximize food and beverage profitability. Supervisory Duties Lead by example, attitude, and as a representation of Lake Compounce and Herschend’s core values and Lead with Love principles. Act as an approachable mentor and coach to all assigned hosts and leadership. Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed. Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline. Ensure that all required meal and other breaks are given in accordance with Connecticut law. Assist with team scheduling and timekeeping activities. Handle and resolve escalated guest concerns and criticisms with a positive attitude to deescalate. Interface with maintenance on all equipment or physical plant needs. Perform all other duties assigned by leadership. Education & Experience High School diploma or equivalent preferred; equivalent work experience will also be considered. 2-3 years of previous work experience in food service, quick service, or restaurant setting. Multi‑unit management experience preferred. 1+ years of previous supervisory experience a plus, preferably in a food or restaurant setting. Previous amusement park, theme park, or waterpark experience a plus. Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire when required by state and local guidelines. Previous experience with Point of Sale (POS) technology and PCI compliance a plus. Requirements Must be at least 18 years of age to comply with Connecticut Child Labor Laws. Must possess a valid driver’s license and a clean driving record. Ability to work flexible schedule, including evenings, weekends, and holidays. Must have a negative TB test result within the last 2 years. Must have reliable transportation to and from your scheduled shifts. Must comply with all uniform policies. Must possess a safety‑oriented mindset and understand the importance of complying with all state and local food preparation and serving regulations. Must possess exceptional customer service skills with an ability to resolve questions, problems, and concerns in a positive and professional manner. Must be able to handle high‑pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment. Must possess strong written and verbal communication skills. Must possess strong attention to detail and problem‑solving abilities. Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills a plus. Physical Requirements Ability to stand, walk, and remain on feet for majority of the workday. Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders. Ability to withstand heat and humidity from the food preparation equipment. Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more. Working Conditions This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments. The work involves frequent interruptions and requests that may require reprioritization of activities, frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions. The role is subject to constant repetitive motion, high noise levels, and heavily populated environments. Benefits Competitive compensation. Management Incentive Plan. Comprehensive health and wellness package. 401(k) savings and investment plan. Free admission to Palace Parks in the continental US. Generous vacation and sick time. #J-18808-Ljbffr