Lake Compounce - Seasonal Food & Beverage Supervisor

Equal Opportunity Employer As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Job Overview The Food & Beverage (F&B) Supervisor is responsible for managing operations of one or more F&B locations throughout Lake Compounce. The day‑to‑day responsibilities of this role include overseeing assigned F&B hosts, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also participates in timekeeping, reporting and training activities for the F&B department to ensure a smooth and safe daily operation. Responsibilities Supervise daily operations of the F&B team and any other assigned departments. Act as an approachable mentor and coach to all assigned hosts. Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed. Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline. Ensure that all required meal and other breaks are given in accordance with Connecticut law. Welcome all guests with a smile and positive attitude. Perform opening and closing procedures of assigned unit(s) including food preparation and cleanup. Practice, teach and enforce proper food safety guidelines adhering to company policy and state/local Health Department requirements. Maintain all alcohol safety practices when applicable. Maintain compliance with company and industry best practices, policies and procedures to create a safe environment for colleagues and guests. Handle and resolve escalated guest concerns and criticisms with a positive attitude to deescalate. Oversee quality controls and production of food items. Manage inventory, focusing on portion and waste controls. Interface with warehouse on product and supply needs. Interface with maintenance on all equipment or physical plant needs. Perform all other duties assigned by leadership. Qualifications No education requirements for this position. 1+ years of previous work experience in food service, quick service, or restaurant setting. 1+ years of previous supervisory experience (a plus, preferably in a food or restaurant setting). Previous amusement park, theme park, or waterpark experience (a plus). Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire when required by state and local guidelines. Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus. Must be at least 18 years of age to comply with Connecticut Child Labor Laws. Ability to work flexible schedule, including evenings, weekends, and holidays. Must have reliable transportation to and from scheduled shift. Must comply with all uniform policies. Must possess safety‑oriented mindset and understand importance of complying with all state and local food preparation and serving regulations. Must possess exceptional customer service skills with ability to resolve questions, problems, issues, and concerns in a positive and professional manner. Must be able to speak with guests directly when other F&B leadership is not present. Ability to handle high‑pressure situations, meet demands of constant deadlines and coordinate multiple priorities in a dynamic environment. Must possess strong written and verbal communication skills. Must possess strong attention to detail and problem‑solving abilities. Previous experience with Point of Sale (POS) technology and PCI compliance (a plus). Physical Requirements Ability to stand, walk, and remain on feet for majority of workday. Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders. Ability to withstand heat and humidity from the food preparation equipment. Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more. Working Conditions Role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments. Subject to frequent interruptions and requests that may require reprioritization of activities. Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions. Subject to constant repetitive motion, high noise levels, and heavily populated environments. Benefits Flexible schedule. Ability to cross‑train and learn unique skills across various departments. Free admission to Lake Compounce and all Palace Entertainment parks on days off. Invitations to exclusive company‑sponsored employee events throughout the season. #J-18808-Ljbffr 0911 Festival Fun Parks, LLC