Senior Field Representative, Field Services Support

Job Description Senior Field Representative, Field Services Support Responsibilities Specializes in servicing and repairing a core set of highly complex office products. Manages territory, inventory, and customer relationships. Provides second‑level technical support to other technicians. Achieves expected productivity levels and drives revenue‑generating opportunities through supply leads, contract sales, and equipment assessment leads. Works under minimal supervision and actively drives revenue generating opportunities. Diagnoses, installs, removes, and retrofits equipment; performs troubleshooting and repairs or replaces components on black‑and‑white, color, and multifunctional devices. Completes technical training on new equipment as assigned. Conducts on‑the‑job training (OJT) for new and experienced technicians and conducts technical seminars. Serves as a role model, exhibits professional appearance and behavior at all times, and proactively seeks ways to improve. Effectively handles difficult customer situations, acts as a communication link on unresolved technical problems, and ensures overall high level of customer satisfaction. Maintains and manages own parts inventory with a high degree of accuracy and complies with all company policies. Qualifications High technical skill typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I. 1 Industry Certification and sustained performance compliance (at least 2 years) of meets or exceeds performance level. Valid state driver’s license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of a personal car while on company business. Excellent working knowledge of electro‑mechanical devices and electronics; expert knowledge of assigned equipment. Skilled methodical approach to resolving problems; strong interpersonal and verbal communication skills; excellent customer service skills. Skilled ability to read and comprehend written technical information from technical manuals, parts books, and relevant publications. Benefits Broad selection of medical, dental, life, and disability insurance options. Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Education tuition assistance programs. Paid vacation time and paid holidays annually. Additional health, wellness, and ongoing personal and professional development benefits. Job Information Job Identification : 7528 Job Category : Field Services Posting Date : 2026-06-10T17:12:20+00:00 Degree Level : High School Graduate Job Schedule : Full time Locations : Torrance, CA, United States Salary Range : $23.00 - $25.00 Driving requirements : Personal Vehicle Sign‑on Bonus : No #J-18808-Ljbffr Ricoh USA, Inc.