Employee Benefits Manager (HNI)

: Job Title: Employee Benefits Manager Agency/Platform: HNI Risk Services Location: New Berlin, WI About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: The Benefits Manager provides the leadership and management necessary to ensure that the organization has the proper operational controls, procedures and people in place to effectively grow their department and ensure operating efficiency. Is responsible for driving the coordination of the workflow/troubleshooting, work procedures, auditing and review of HNI's customer service delivery. Responsibilities: Acts as a Game Changer by embracing:

• HNI's LiveIt Values: Purpose, Brand, Culture, Promise, and Process
• HNI's Core Values: Abundance Thinker, Foster Collaboration, Appetite for Learning, Client Centric, and Ownership Mindset

Oversees departmental budgets and ensures they are upheld Manages the NPS Process for the department Instills and fosters a growth mindset amongst the Benefits Team Client Experience

• Ensures HNI service deliverables are accurate, timely and provides value to the clients through insights, innovation and sharing of best practices
• Creates client retention strategies to support the overall client experience strategy, and implements those strategies resulting in high levels of client retention
• Assists with the carrier/market relations such as carrier functions and planning

Operations Management

• Supports and maintains a quality/process improvement mindset within the organization
• Ensures that compliance management is upheld for all processes and procedures
• Works closely with Resource Pro to maintain the relationship and to promote its use and efficiency within the teams
• Implements measurement tracking and reporting methodologies to evaluate adequacy of service delivery levels

Employee Inspiration and Accountability

• Works to achieve consistency through workflows, defined processes, brand awareness, HNI's deliverables, and staffing model.
• Coaches and develops Team Leads in execution of the vision of the department.
• Develops and motivates team members through:
• Constructive and Timely feedback
• Rewards and discipline in a respectful and productive manner
• Complaints addressed and problems resolved timely
• Providing appropriate instruction and guidance

Professionalism and Integrity

• Maintains strict confidentiality and upholds applicable laws at all times
• Develops and maintains positive working relationships with team members and customers
• Corresponds with clients, prospects and company representatives in a professional manner
• Performs work activities in an accurate manner and with the proper sense of urgency
• Creates a team environment that promotes professionalism and encourages others to excel
• Proactively works toward achieving agency and team goals.
• Maintains a positive attitude and shows enthusiasm toward job accountabilities and objectives
• Encourages and supports others to do their best for HNI and its customers
• Works as a member of the Operations team to proactively utilize the resources available

Development

• Keeps ahead of trends and new developments to enhance professional knowledge and competence
• Proactively seeks knowledge of industry trends and uses the resources/tools available
• Pursues knowledge of personal strengths and the strengths of teammates in order to be more productive and leverage the time and talents of others
• Pursues continued development both professionally and emotionally within the work environment
• Acts as a catalyst for change within the company to ensure positive procedures and systems within the service teams and positive results for our clients

Requirements:

• Current Insurance License (Property & Casualty or Life & Health) Preferred
• Access to reliable source of transportation
• Occasional travel between our Wisconsin office and Michigan office will be required

Education, Skills, and Experience

• Bachelor's Degree in Business or related field of study or equivalent combination of education and experience required
• 8 years within an agency and/or carrier setting, with 3-4 of those years in a leadership role
• Technical insurance knowledge preferred
• Must have the ability to maintain professionalism in a virtual work environment
• Experience in improving Customer Service operations
• Willingness to participate in self-development or technical classes
• Must be comfortable in an electronic environment with strong computer skills
• Strong working knowledge of Microsoft Office Products
• Excellent verbal and written communication skills
• Excellent people skills and ability to work well in a team environment
• Strong organizational skills

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at . To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.