Customer Service Assistant 3
$24.16 per hourOhio Jobs
Customer Service Assistant 3
Organization: Public Safety Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - View email address on click.appcast.io
Unposting Date: Sep 3, 2026, 3:59:00 AM
Work Location: Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102
Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $24.16 per hour
Schedule: Full-time Work Hours: 8:00 a.m. - 5:00 p.m. Classified Indicator: Classified Union: OCSEA
Primary Job Skill: Customer Service Technical Skills: Customer Service Professional Skills: Customer Focus Agency Overview Bureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.
Job Description
Ohio Department of Public Safety Bureau of Motor Vehicles/Office of Vehicle Services/Dealer Licensing Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. ***This position is currently remote (work from home) but can be subject to change to regular, in-office work*** Perks of Working for the Ohio Department of Public Safety Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site! What You'll Do as a Customer Service Assistant 3 Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain to a given situation: Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service; Listen carefully to internal/external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.
Qualifications
Option 1 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; AND 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; AND 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. Option 2 -Or 9 mos. exp. as Customer Service Assistant 1, 64431. Option 3 -Or 6 mos. as Customer Service Assistant 2, 64432. -Or equivalent of Minimum Class Qualifications For Employment noted above.
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