Customer Service Representative

Job Description

Job Description

Customer Service Representative

Insurance

$17.00 per hour

Must Have Open Availability Monday-Sunday

Shifts and Schedules To Be Assigned After Interview and Offer

Remote

Contract with Potential to Extend

 

Why You’ll Love This Job:

• Days/Hours:
  • Training hours – Monday-Friday, 8:00a-4:30p PST/9:00am-5:30pm MST/10:00a-6:30p CST/11:00a-7:30p EST
  • Regular schedule – must be available between 6:00a-5:00p PST Monday-Sunday
    • Will have day(s) off during the week if shift includes Saturday and/or Sunday
    • Potential Shift Times:
      • 6:55am-3:25pm PST/7:55am-4:25pm MST/8:55am-5:25pm CST/9:55am-6:25pm EST
      • 8:30am-5:00pm PST/9:30am-4:00pm MST/10:30am-7:00pm CST/11:30am-8:00pm EST
• After being hired on, the following benefits are offered:
  • Profit sharing
  • Health, dental, vision benefits
  • 6% annual performance bonus incentive
  • Paid Time Off (PTO)

What You’ll Do:

• Respond to a range of customer inquiries from members, clients, providers, and business partners, including routine and complex issues
• Research and resolve complaints, provide tailored solutions beyond standard procedures
• Educate and influence customers on the value of products, services, and solutions offered
• Identify and report on customer trends, escalate issues with potential organizational impact, and suggest improvements
• Support service standards; start with data entry and claims processing, then transition to handling live calls; expect 100-150 calls a day

What We’re Looking For:

• 1-2 years of experience in customer service call centers, handling moderate to complex inquiries across various industries (e.g., insurance, telecom, retail, software)
• Experience with 80+ inbound calls a day in a high-volume healthcare call center
• Technical proficiency, including hardwiring computers to routers/modems, internet and browser settings, and Microsoft Office (Word, Excel, Outlook), using multiple software programs simultaneously 
• Strong communication skills, both verbal (for multitasking and live inquiries) and written (for documentation and correspondence)
• Flexible availability, including weekends, holidays, and overnight shifts

Apply Today!

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About Dawson

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