Assistant Manager

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Store Name Haywood Mall Responsibilities Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in‑store shopping experience for our retail customers. Key Responsibilities Assists in developing, inspiring, and retaining top talent Maintain a positive work environment that encourages an exceptionally high level of store morale, focusing on teamwork and a “one team” mentality Coach, teach and train Sales Associates for effective job performance Partner with the Store Manager to identify high‑performing Sales Associates to assist in their growth May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager Support the Store Manager’s analysis of the business and help execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities Assist in overseeing all aspects of daily store operations Execute action plans to optimize results Ensure sales‑floor coverage to meet customer expectations Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store Maintain adherence to Company Policies and ensure the safety of associates and customers Manage the execution of the store strategy to achieve performance goals Optimize sales and operations opportunities by leading associates consistently in executing merchandising strategies, operations, loyalty programs, and other company initiatives Support a store’s environment focused on consistently delivering a great in‑store experience Lead by example in creating a culture of proactive customer engagement to exceed customer expectations Greet and assist all customers in a friendly manner, share information on product, promotions, and loyalty programs Resolve any customer complaints, determine the source of issues and take initiative to identify and resolve them Act as the customer experience leader; accountable for results of the customer experience and create action plans to improve performance Creatively enhance the in‑store experience through visual standards Perform other essential functions as directed by the supervisor Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 1-3 years of relevant job experience Proficient in the use of technology (iPad, registers) Demonstrates strong customer service skills Meets defined availability criteria, including nights, weekends and non‑business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Proven ability to drive sales results Strong communication skills Minimum of two years relevant experience Prior sales management experience Benefits And Compensation PHOENIX offers a range of benefits to help protect full‑time associates’ health and long‑term financial security, including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. They are also eligible for an Express merchandise discount, participation in the Learn & Earn incentive program, and choosing voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors, including, but not limited to, work location, education, relevant skills and experience of the candidate. Closing If you would like to know more about the California Consumer Privacy Act click here. Equal Opportunity Statement An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say “Associate Relations” or send an e‑mail to View email address on click.appcast.io. Agency Notification PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made. #J-18808-Ljbffr EXPRESS