Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Salary Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:
Our agency has been proudly serving the St. Charles, IL community since 1997. I’m a graduate of the University of Wisconsin–Madison, and together with my incredible team of 6, we bring more than 85 years of combined insurance experience to the table.

Community involvement is a core part of who we are. We proudly support local nonprofits that provide shelter, food, and health care, including the Northern Illinois Food Bank, Lazarus House, TriCity Family Services, and Random Acts Matter. We also actively support local schools and youth organizations.

We offer a Simple IRA, health benefits, and a variety of workplace perks designed to support and recognize our team. Employees enjoy private offices with windows, an easy commute, outdoor break space, lunch on their birthday, holiday celebrations, and achievement awards that recognize hard work and success.

We foster a collaborative, supportive culture where each person’s contributions matter. If you’re looking for a workplace where you can grow professionally, feel valued, and make a positive impact in your community, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Bill Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.