Technical Service and Applications Leader

Technical Service and Applications Leader Be the First to Apply Job Description The Technical Service Leader is responsible for leading and scaling a high-performing team of Technical Service / Application Engineers supporting advanced semiconductor customers. This role builds on deep application expertise to drive team effectiveness, customer success at scale, and alignment to strategic growth priorities. The TS Leader ensures the organization operates as a credible technical partner across the full customer lifecycle—from architecture definition through design-in, qualification, and high-volume manufacturing, while also shaping internal capabilities, talent development, and operating rhythm. This role partners closely with Sales, Business Development, and R&D to accelerate design wins, time-to-qualification, and share of wallet growth, consistent with the “3-in-a-box” model. This role is located in Bay Area and reports into the General Manager of the TAS Thermal and Assembly Solutions Business unit in Solstice. The TAS portfolio includes TIMS, Heat Spreaders, Advanced Packaging and Display solutions for diverse applications in AI Edge Computing and AI Cloud Computing. Responsibilities 1. Team Leadership & Capability Building Lead, coach, and develop a global/regional team of TS / Application Engineers. Define clear roles, responsibilities, and performance expectations aligned with business priorities. Build technical depth across key domains (e.g., TIMs, Heat Spreaders, Advanced packaging, ADAS, thermal management). Drive hiring, onboarding, and capability development to support growth platforms (AI datacenter, automotive). Foster a culture of engineer-to-engineer credibility, accountability, and structured problem solving . 2. Customer Engagement & Technical Strategy Ensure the team serves as the primary technical interface for key customers , maintaining high credibility at engineering and system levels. Oversee resolution of complex application, process, and reliability issues escalated from the field. Guide engagement in architecture definition, design reviews, and system-level discussions —not just reactive support. Align technical engagement strategy to prioritized accounts, programs, and projects Translating customer specs into testable material and application requirements Supporting design-in and qualification processes Delivering simulation, lab data, and reliability validation Ensure consistent execution across all customer programs to: Reduce re-spins and late-stage requalification Improve speed to design freeze and qualification Monitor and drive key KPIs (design wins, qualification cycle time, success rate). 4. Cross‑Functional Leadership (3‑in‑a‑Box Model) Act as the TS lead within the TS–Sales–BD triad , ensuring alignment on: Account priorities Program milestones Escalations and resource allocation Translate technical progress into business outcomes (design wins, revenue pipeline). Provide structured feedback loops to R&D and Product Management on: Customer unmet needs Product gaps and roadmap inputs 5. Operational Excellence & Scaling Build and drive operating cadence: Program reviews Escalation processes Knowledge sharing and best‑practice replication Standardize tools, methodologies, and documentation across regions. Optimize resource allocation across: Customers Programs Geographies Establish a Center of Excellence (CoE) mindset for TS capabilities. 6. Talent, Stakeholder & Executive Communication Represent the TS function in leadership forums and strategic discussions. Communicate technical insights effectively to both: Deep technical audiences Executive and commercial stakeholders Mentor senior engineers into future technical or leadership roles. Qualifications Required Qualifications Education Bachelor’s degree in Electrical Engineering, Materials Science, Chemical Engineering, Physics, or related field Advanced degree preferred Experience 10+ years in: Technical Service / Application Engineering Semiconductor process, packaging, or materials environments Proven experience in leading technical teams and customer‑facing organizations Strong exposure to: OEMs, IDMs, Fabless, foundries, OSATs Full lifecycle: architecture → design‑in → qualification → HVM Technical Expertise (SME) Deep understanding of: Semiconductor devices, materials, and process integration Advanced packaging (2.5D/3D, chiplets, thermal management) Ability to connect system‑level requirements to material/process solutions Strong analytical and root cause problem‑solving capability Leadership & Soft Skills Strong people leadership and coaching capability Building high impact high performing teams Ability to operate at both strategic and execution levels Cross‑functional influence without direct authority Excellent communication for technical and mixed audiences Willingness to travel (~20–40%) to customer sites and internal locations Hybrid model depending on customer proximity and lab access needs Pay Range The annual base salary range for this position is $170,000 - 200,000. Please note that this salary information serves as a general guideline. Solstice considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. This position is incentive plan eligible. Benefits In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Solstice Advanced Materials employees are eligible for a comprehensive benefits package. This package includes employer‑subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Solstice Advanced Materials is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. #J-18808-Ljbffr