Product Support Analyst

Create, maintain, and test product data, pricing, rules, and notes for products in the Unitary portfolio Support software used by field sales organizations and external customers to select Trane Commercial Systems equipment Support tools used by commercial sales offices to price equipment, generate proposals and submittals, and order Trane equipment Oversee implementation, maintenance, and auditing of configuration management and bills of materials across multiple systems Convert requirements from design, engineering, product support, and manufacturing into supporting tools and processes Troubleshoot and resolve customer-reported data and application issues Review personal and colleagues’ work to ensure accurate and reliable data products Collaborate with cross-functional teams to create and maintain analytic workflows and data visualizations Requirements Bachelor’s Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree Alternatively, Associate’s Degree (Electrical or Mechanical Design desired) and 2 years of Trane Commercial Product experience Working knowledge of computer-aided graphic systems AutoCAD experience preferred Basic understanding of product definition and configuration concepts preferred Ability to function in a technical engineering team environment Ability to work individually and in cross-functional teams High attention to detail and solid communication skills Excellent computer skills Ability to travel; expected travel is 10% Self-motivated and tenacious Willingness to learn and ask questions Core Competencies Demonstrates expertise in product data management, configuration management, and cross-functional collaboration to support Trane Commercial Systems equipment. Proficient in troubleshooting application issues and maintaining accurate data products while ensuring effective communication within technical teams. Highest-signal resume keywords Bachelor’s Degree In Computer Science Trane Commercial Product Experience AutoCAD Experience Configuration Management Data Visualization Hard Skills Product Data Management Configuration Management Data Analysis Troubleshooting Proposal Generation Data Visualization Computer-Aided Graphic Systems Product Definition Engineering Support Analytic Workflows Soft Skills Attention To Detail Communication Skills Self-Motivated Team Collaboration Willingness To Learn Industry Keywords Trane Commercial Systems Field Sales Support Cross-Functional Teams Equipment Pricing Bills Of Materials #J-18808-Ljbffr