Customer Success Manager
$80k - $150kFull-time
Reflow
Customer Success
$80k – $150k • 0.0% – 0.4%
We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.
What you’ll do
- Own the customer journey: setup, onboarding, adoption, and long-term success.
- Shorten time-to-value: Move customers from demo → value quickly.
- Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
- Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
- Build strong relationships that lead to expansions and renewals.
- Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
- Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.
Who you are
- Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
- Analytical skills: Technical, finance, economics or product background
- Customer-facing pro: You know how to excite, guide, and close.
- Sharp communicator: Written, verbal, and human.
- Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
- Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Bonus Points
- Background in B2B SaaS, enterprise software, or data-heavy products
- Familiarity with analytics platforms, BI tools, workflow systems, or automation software
- Experience supporting enterprise customers through security, data access, or compliance reviews
Why join
- Be an early, high-impact hire, working directly with the founders as a founding member
- Influence product roadmap, and helping define the culture of how we work with customers
- Drive growth, contribute to PMF, GTM explorations
We’re open to you starting part-time and evolving into full-time (contract or W2).
#LI-remoteVacancy posted 23 hours ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Miami, FL vacancy
- ...s an opportunity to define the future of AI in influencer marketing and own a meaningful piece of it. We need a senior Customer Success Manager who has sold or supported a SaaS before, and can guide clients through digital account setup, e-signature and contracting...SuggestedShift work
Influur
Miami, FL1 day ago - ...Customer Success Manager Miami, Florida, United States Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 100 industry professionals. Our vision is to foster a...SuggestedShift work
Guardz
Miami, FL3 days ago $48k - $64k
...Customer Success Manager II What We're Looking For: Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join...SuggestedWork at officeFlexible hours3 days per week$100k
...identity & access, endpoint security & management, and compliance automation-collapsing the... ...Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit,... .... The Opportunity As a Customer Success Manager at Iru, you will partner with...SuggestedFull timeWork at office3 days per weekIru
Miami, FL23 hours ago- ...Senior Customer Success Manager Miami, Austin Overview of the Role We are seeking a Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will serve as the primary point of contact for assigned strategic customers...Suggested
U.P. Shop
Miami, FL3 days ago - ...Senior Customer Success Manager Welcome to Reeco, where we're transforming the back-of-house tech for the hospitality industry. While hotels are all about luxury and convenience, their operations are often stuck in the '90s. From emailing suppliers to doing inventory...
Reeco
Miami, FL1 day ago - ...identity & access, endpoint security & management, and compliance automation-collapsing the... ...Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit,... .... The Opportunity As a Customer Success Manager at Iru, you will be responsible...Full timeWork at office3 days per week
Iru
Miami, FL11 hours ago - ...independent expert in assurance and risk management. Driven by our purpose, to safeguard... ...property, and the environment, we empower our customers and their stakeholders with facts and... ...voice for many of the world’s most successful organizations, we use our knowledge to...Temporary workFlexible hours
- A restaurant technology platform in Miami is seeking a Head of Customer Success & Onboarding to enhance customer journeys and improve team performance. The ideal candidate will have over 3 years of onboarding experience in B2B SaaS and strong leadership skills. You'll...Flexible hours
$45k - $150k
...will serve as an intermediary between our customers and freight carriers to secure the... ...and visiting prospective customers. To be successful in this role you need to have strong problem... ...for best freight service prices. Manage the movement of customer’s goods, tracking...Full timeWork experience placementWork at office$80k - $100k
...fintech and software solutions that help doctors better manage their practices, so they can have time back to focus... ...welcome. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by...Full timeWork at officeWork from home- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Miami, FL23 hours ago $150k
...Future with Us — EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we’re not just filling a role — we’re assembling... ...Managers will be responsible for expanding our existing customer base by building relationships with contractors and construction...Base plus commission16 hoursFull timeContract workFor contractorsRemote workRelocation packageNight shift$70k - $85k
...Job Description Job Description Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: ~3+ years of experience in Customer Success, Account Management, Sales...Ongoing contractLive inRemote workFlexible hours$110k - $140k
...and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam. As a Customer Success Manager at OneImaging, you'll play a critical role in ensuring the successful onboarding, implementation, and long-term satisfaction...Full timeImmediate start- ...assist our more than 25,000 dealer partners throughout North America. Our Dealer Account Managers are individuals with the vision and dedication to provide world-class customer service to our dealer partners through training and prospecting for business opportunities....Full timeWork at officeLocal areaRemote workFlexible hours
Hankey Group External
Miami, FL23 hours ago - ...Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is...Full timeWork experience placementFlexible hoursWeekend workAfternoon shift
$113.75k - $132.5k
...Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. Job Summary (basic description) The Client Account Manager (CAM) supports...Full timeWork at officeFlexible hours- ...Guest Relations Manager Delight our guests by ensuring that our Front Desk, Suite, Concierge, and Documentation teams provide warm and engaging customer service at every touch point. As Guest Relations Director, your goal is to effectively prepare the Guest Relations...Worldwide
Hosco
Miami, FL1 day ago - Eatfuku is looking for a full-time Supervisor to join our Coral Gables location. This role is vital in supporting daily restaurant operations, ensuring exceptional guest experiences, and training Team Members. The Supervisor will lead service, coach staff, and maintain...Full time
Eatfuku
Coral Gables, FL3 days ago - ...Guest Experience Manager Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role...Local areaFlexible hoursNight shift
EAST, Miami
Miami, FL2 days ago - Woolpert is seeking a Federal Market Director to lead and manage multiple seller-doers within the Buildings Sector Federal Market, driving revenue growth and client satisfaction across US and international engagements. The role requires deep federal sector experience,...Full timeRemote work
Woolpert, Inc.
Coral Gables, FL1 hour ago - ...You will drive to our Miami office and to customer school campuses throughout Miami-Dade... ...districts have used our platform for visitor management, student dismissal, attendance,... ...+ years in account management, customer success, or another client-facing role (SaaS or...Work at office
- ...entertainment scenes just minutes from our doorstep. About the role: The Guest Experience Assistant Manager assists the Guest Experience Manager in delivering a customized, memorable and unique experience to resort guests and residents. By personalizing the service and...Day shift
Four Seasons Hotels Limited
Miami, FL23 hours ago - ...and to stop worrying about marketing and customer retention. Steer began as an online... ...launched a complete Customer Relationship Management (CRM) marketing suite, complete with... ...About the Role As a Strategic Customer Success Manager, you will own and grow relationships...Local areaRemote workWork from homeFlexible hours
- Anderson Collaborative is seeking a strategic Account Manager to enhance client relationships and drive growth. The role involves managing client accounts, leading meetings, and collaborating with internal teams to align campaign strategies with client goals. Applicants...Full timeRemote work
Anderson Collaborative
Miami, FL1 hour ago - Job Description: Title: Account Manager - Employee Benefits Work Mode: Remote (Eastern and Central Times Zones Only) | Location/Supporting... ...industry experience Required active licensing Exceptional customer service and communication skills Strong organizational,...Full timeRemote work
- ...ultimate goal of achieving total guest satisfaction. To be a successful member of this team, a candidate should have a passion for service... ...pleasant and energetic demeanor, and previous experience in a customer contact position. Great written and oral communication skills...
- ...About the role We are seeking an innovative and driven Senior Account Manager to join our team to create long-term relationships with our customers. The account manager will oversee and drive success amongst a portfolio of customers, develop new business from existing...For contractorsRemote work
SmartBarrel
Miami, FL5 hours ago - ...ground experience standards, including private terminal partnerships, lounge experiences, and curbside service Build cabin crew and customer-facing service training curriculum, mystery shopper protocols, and performance feedback loops Establish service recovery...
Keller Executive Search
Miami, FL23 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- customer success manager Miami, FL
- customer success executive Miami, FL
- success manager Miami, FL
- strategic customer success manager Miami, FL
- amazon customer Miami, FL
- work from home customer Miami, FL
- customer project program manager Miami, FL
- customer Miami, FL
- airline customer Miami, FL
- customer marketing Miami, FL