Experience Delivery Manager

Experience Delivery Specialist

You will deliver high quality, relevant experiences including marketing, content and services and solutions that meet the needs of our members/students/clients globally across owned, shared and earned channels. You are responsible for end-to-end marketing campaign development ensuring delivery of campaigns that meet our goals.

You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and be local to Durham, NC for in-office days.

You Will:

• Work in a squad structure and will manage end-to-end campaign delivery. Monitor activity from end-to-end to agreed outcomes. Collaborate with the proposition owners and other partners to address any concerns raised.
• Help create programs that meet our proposition strategies that resonate with clearly defined audience segments and meet revenue and Return on Experience Investment targets.
• Write and submit briefs to initiate program development, ensure briefs contain SMART goals that provide complete clarity on required deliverables per channel, dates of delivery, expected audience outcomes and measures.
• Align with the Experience Management Planning function to determine scheduling based on our integrated calendar and capacity planning constraints.

You Have:

• Bachelor's degree
• 7+ years' experience in marketing, digital content management, digital content development or related field.
• Experience creating services, solutions, and stories that provide meaningful experiences to users through user-centric design.
• Experience developing and delivering digital marketing campaigns across multiple platforms/ channels

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

The Annual Salary Range for this role is: $88,000-$120,000

Please note, this is a standard range and exact compensation may vary based on experience and location. If you'd like to understand more on the salary range, please contact the recruiter listed on this posting.

If you're interested in this role, please apply before 26 June 2026

Please note that we are unable to employ individuals in the state of California.