Regional Operations Manager (East Palo Alto & Menlo Park)

Regional Operations Manager The Regional Operations Manager is a key leader responsible for ensuring smooth, efficient, and effective operations of multiple BGCP sites. The role requires a strategic thinker and proactive problem‑solver who can manage resources, streamline processes, and foster a collaborative and positive environment for both staff and students. This position reports directly to the Regional Director. Roles & Responsibilities Partner with leadership to develop and implement operational strategies aligned with organizational goals, ensuring consistent execution and continuous improvement across sites Collaborate with the Regional Director to ensure the accuracy of internal and external student attendance data through regular review and proactive communication Conduct regular site visits to assess operations, provide feedback, and implement corrective actions when necessary Manage new student intakes by monitoring site email communications and ensuring accurate tracking and follow‑up Ensure timely processing of program‑related expenses in Expensify and maintain accuracy Support sites with Salesforce updates and oversee operational processes such as student snack inventories, ELO‑P and ASES audits and attendance tracking to ensure data accuracy and compliance across systems Maintain up‑to‑date emergency binders and systems through monthly audits and share updates in regional meetings Lead the onboarding, training, and mentorship of office clerks, fostering a growth‑oriented, collaborative team environment Develop and maintain budgeting tools to support effective resource allocation Review and compile monthly expense reports and adjust the regional budget accordingly Manage regional purchases and reconcile expenses with Expensify reports Prepare templates, presentation decks, and other materials for regional leadership meetings Send weekly leadership schedules and reminders, set up meeting spaces, and ensure all technology and materials are ready Lead and facilitate meetings as needed, including taking notes and tracking follow‑up actions Support internal communications, including newsletter reviews and distribution Oversee inventory management and supply distribution across regional sites Respond to site leadership requests for materials promptly and efficiently Provide site coverage and operational support as needed Qualifications Bachelor’s degree or equivalent experience in operations, education, or a related field Minimum of 3‑5 years of experience in operations management, preferably in education or youth development settings Strong leadership and team development skills Excellent organizational, communication, and problem‑solving abilities Proficiency in Microsoft Office, Google Workspace, Salesforce, and expense reporting systems (e.g., Expensify) preferred Ability to manage multiple priorities with a solutions‑oriented approach Commitment to BGCP’s mission, vision, and values Reliable transportation Physical Requirements & Work Environment The usual and customary methods of performing the job’s functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing; and some stooping, kneeling, bending at the waist, reaching overhead, crouching, squatting, and/or crawling. The role also requires significant fine finger dexterity and near‑vision acuity. The position may occasionally involve lifting or carrying objects up to 25 pounds. Generally, the job requires approximately 80% sitting and 20% walking or standing. The work environment noise level is typically moderate but may occasionally be louder. All requirements are subject to reasonable accommodations. Location Menlo Park, East Palo Alto. Work Schedule Monday – Friday, 9:00 AM to 6:00 PM, with occasional evening or weekend events. This position requires regular travel to multiple sites across Ravenswood to oversee and support program operations. Compensation & Benefits Employment Status: Full‑Time Hourly Pay Range: $31.00 – $36.00 per hour, depending on experience (DOE) Health Benefits: company‑provided medical, dental, vision benefits and life and long‑term disability insurance paid at 100% by BGCP with additional buy‑up options beginning on your start date Retirement Benefits: BGCP offers contributions to the 401(k) plan Comprehensive Paid Time‑Off Policy, along with additional benefits Contribution to a thriving community for youth growth: Beyond measure Disclaimer: The above declarations are not intended to be an “all‑inclusive” list of all duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. BGCP is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We provide equal employment opportunities for all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnicity, age, disability, genetic information, medical condition, marital status, military or veteran status, or any other characteristic or combination of characteristics protected under applicable law. BGCP is dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively encourage candidates from all backgrounds to apply for positions within our organization. #J-18808-Ljbffr