Head of Communications (San Francisco)

Overview

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About Gigs: At Gigs, we are building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging telecom with modern tech. We automate provisioning and remove telecom complexity for fintechs, HR platforms, and other platforms offering mobile services. Our team is around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. We are a fast-growing tech company bringing together engineers, product builders, and business leaders from companies like Stripe, Airbnb, and Shopify, tackling deep technical and regulatory challenges to make connectivity seamless.

If you are driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

The Role

As our Head of Communications, you’ll own how we show up in the world. From shaping our external narrative to amplifying our founders’ voices to making Gigs a brand people admire, this role is about more than PR. It’s about building a brand that defines the category. You’ll work directly with the founders and leadership team to design and drive a bold communications strategy that cuts through the noise, builds trust, and inspires both customers and talent.

What You'll Do

• Build our comms engine : Create and run an integrated communications strategy that aligns with our growth and brand ambitions.
• Shape the narrative : Tell stories that make complex telecom innovation simple, engaging, and headline-worthy.
• Elevate our brand : Position Gigs as both the product partner of choice and an employer brand that attracts the best talent worldwide.
• Make our leaders visible : Secure speaking slots, podcast invites, and media opportunities that put our founders and execs on the map.
• Run media relations : Own and expand our journalist, analyst, and influencer relationships in the US and beyond.
• Protect and advise : Be the trusted voice during sensitive moments, guiding leadership with clarity and calm.
• Stay ahead : Track trends, competitors, and cultural shifts so Gigs stays part of the conversation, not merely reactive.
• Work cross-functionally : Partner with marketing, product, and people to ensure our story is consistent across every channel.

What We're Looking For

• Comms leader : 10+ years of experience running communications for high-growth tech companies or top-tier agencies.
• Media insider : Deep connections with top tech and business journalists; proven ability to secure meaningful coverage.
• Storyteller : Ability to distill complexity into sharp, memorable narratives; writing is a strength.
• Strategic & hands-on : Able to set a big vision and execute with hands-on effort.
• Brand-builder : Experience in branding or partnering closely with People/Marketing teams is a plus.
• Resilient operator : Comfortable in fast-moving, high-stakes environments; remains calm under pressure.
• US market native : Familiar with the US media and tech ecosystem and how to navigate it effectively.

Before You Apply

The role is challenging and requires urgency and ownership. This may not be the right fit for everyone.

Work at Gigs

We are remote-friendly by design. Some work is best in person, and we offer hubs for collaboration:

• Gigs Pads : Hubs in San Francisco, London, Amsterdam, and Berlin.
• Gigs Republic : Twice-yearly company-wide gatherings to strengthen bonds and align on big ideas.

What We Offer

We reward excellence with competitive compensation and stock options. We provide home office/work setup stipends, a budget for learning and development, and a free phone with an international data plan.

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.