Area Service Manager, East and Canada

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com. Job Description Role Overview The Area Services Manager serves as the primary service and support interface for Fluence Energy Storage projects across a defined region. This role spans multiple project life-cycle phases, from commissioning through post-COD operations, and plays a critical role in ensuring safe, reliable, and high-quality service delivery. The Area Services Manager partners closely with customers, field technicians, internal teams, and third-party service providers to resolve issues, manage escalations, and drive operational excellence across Fluence-managed assets. This position may be based in Arlington, VA or remotely within the Continental U.S., with significant travel required. Key Responsibilities Serve as the primary service relationship owner for assigned customers, ensuring clear communication and execution aligned with contractual obligations Act as the escalation point for technical issues involving customers and Fluence field technicians Support Energy Storage projects across commissioning, operations, and post-COD phases Drive and support O&M service performance across key metrics, including safety, financial performance, and maintenance Identify operational and technical issues impacting project or service performance and lead resolution efforts using structured problem-solving approaches Support and facilitate root cause analysis and management of change activities Coordinate proactive and reactive maintenance activities in alignment with asset management strategies Manage and coordinate third-party service providers to ensure safe and effective execution of O&M services Support the development and deployment of asset management and service strategies for customer assets Lead and support technical training efforts for asset owners and third-party service providers Partner cross-functionally to support reporting, analytics, and continuous improvement initiatives Required Qualifications And Experience Bachelor’s degree required; strong preference for a technical discipline (e.g., Electrical, Mechanical, Civil Engineering, or related STEM field) 10+ years of experience within electric utilities or independent power producers (generation, operations, or technical roles) Demonstrated experience leading safety initiatives in an operational or field-based environment Proven technical troubleshooting and analytical problem-solving skills Strong verbal and written communication skills with the ability to engage multiple stakeholder groups Experience managing complex customer relationships and issue escalations Understanding of financial and business performance considerations related to service delivery Willingness and ability to travel up to 50% Ability to meet physical requirements associated with site and field support Additional Skills Experience with income statement management and budget development Familiarity with NetSuite or comparable financial/reporting platforms Experience negotiating and managing third-party service contracts Background in project management and cross-functional coordination Business process management experience, including reporting, work execution, procure-to-pay, and change management SCADA and/or MODBUS experience Experience supporting battery energy storage systems or renewable energy assets Equal Opportunity Employer At Fluence, we believe great teams are built on a collaborative and connected culture. We’re proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information or any other status protected by law. Work Authorization To join our team, you’ll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position. #J-18808-Ljbffr