Client Success Specialist
CheckSammy Inc.
Job Description
Job Description
Description:
About This Role
Position Summary
We are seeking a Client Success Specialist to join our team! You will be responsible for helping clients by providing product and service information and dispatching vendors. This person needs to have a high level of customer service experience, coordination and problem-solving skills. This person will be the go-to contact????? for all clients and vendors when new orders are placed and any issues that might arise.
Shifts for this Position:
10am – 6pm, Wednesday – Sunday
8am – 4pm, Monday – Friday
2pm – 10pm, Monday - Friday
Essential Duties & Responsibilities:
* Handle customer inquiries and complaints * Provide information about the products and services
* Manage job requests submitted by new/existing clients
* Document and update customer records based on interactions
* Develop and maintain a knowledge base of the evolving products and services
* Multi-task via email, phone or other channels of communication
* Research, onboard and assign new vendors as needed
* Other duties as assigned ?
Requirements:Qualifications:
* Previous experience in customer service, sales, or other related fields
* Ability to build rapport with clients
* Ability to prioritize and multitask
* Positive and professional demeanor
* Excellent written and verbal communication skills
Vacancy posted 11 days ago
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