Manager, Order Processing and Deal Desk

Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission. Location: Hybrid in Herndon, VA Reporting to: Sr. Manager, Sales Operations About the Role: We are looking for a process-driven leader to oversee our hybrid Pricing Desk and Order Processing team while also serving as the backup for our primary Deal Desk resource. This Manager-level role is central to scaling our quote-to-cash operations, ensuring quote and order accuracy, protecting revenue, and enabling our Sales teams. You will focus on building repeatable, scalable processes in a growing business with a complex sales cycle and work closely with Sales Operations Analysts as an SME for CPQ enhancements. Key Responsibilities: Lead, mentor, and develop a team of Pricing Desk and Order Processing analysts, setting clear goals and fostering a culture of documentation, precision, and continuous improvement. Oversee Pricing Desk operations: maintain Pricing Desk Manual, deliver expert quoting support to sales teams, and facilitate training on updated processes and best practices. Manage Order Processing workflows: review incoming Purchase Orders for accurate alignment with quotes, proper legal verbiage, correct buying/selling entities, etc. and initiate seamless order handoff to Oracle for invoicing. Cross-train as backup Deal Desk resource: evaluate non-standard opportunities involving special discounting, payment terms, billing frequency, and deal structure, and ensure appropriate revenue recognition during processing. Design, document, and implement repeatable, scalable processes across quoting, order validation, booking, and Deal Desk reviews to drive efficiency and accuracy at scale. Monitor performance metrics, identify bottlenecks, and lead continuous improvement initiatives for quoting and order processing, while maintaining strong cross-functional collaboration with Finance, Legal, Revenue Accounting, and Sales Operations. Key Knowledge and Skills: 5+ years of progressive experience in Pricing Operations, Deal Desk, Sales Operations, Order Management, or Revenue Operations. 2+ years of direct people-management experience (managing analysts or similar roles). Advanced proficiency with Salesforce CPQ and strong working knowledge of quote-to-cash workflows. Experience with ERP systems (Oracle or equivalent) and federal order processing/booking procedures. Proven track record building and documenting scalable processes and driving adoption across teams. Excellent communication and interpersonal skills, with the ability to influence, train, and collaborate effectively with sales professionals. Strong analytical, problem-solving, and attention-to-detail skills. Preferred Knowledge and Skills: Experience working with government customers or in highly regulated industries (highly valued but not required). Ability to maintain confidentiality and professionalism when handling sensitive business data. Background in technology, hardware, software, and data-security/cybersecurity sales. Experience with Channel-driven sales models. Familiarity with revenue recognition standards (ASC 606 or equivalent). Federal Government experience preferred Key Education Requirements: Bachelor’s degree in business, Finance, Operations, or a related field. A reasonable estimate of the base salary range for this role is: $102,200.00-163,000.00 USD The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings. ________________________________________________________________ Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team. Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to View email address on click.appcast.io Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum. Applicants must have the right to work in the location to which you have applied. #LI-DO1 Everfox offers an external referral bonus program to assist with hiring and retaining top talent for specific qualifying positions. Positions that require a US Federal Clearance and that appear on this page are eligible for the program. Full Terms and Conditions can be found here. Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission.