Help Desk Manager: IT Service Leader & Performance Coach
Integral Federal, Inc.
Integral Federal, Inc. is seeking a Help Desk Manager in McLean, Virginia, responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). The ideal candidate will have strong leadership skills, a Bachelor's degree, and ITIL v4 certification, along with a minimum of 5 years of IT support experience. The position offers a comprehensive benefits package including medical, dental, and vision insurance, flexible spending accounts, and paid time off. #J-18808-Ljbffr Integral Federal, Inc.
$136k - $170k
BankFund Credit Union in Washington is seeking a Service Desk Manager to lead the IT Service Desk team. In this hybrid role, you will oversee daily... ...mentoring staff, managing resources, and analyzing performance metrics. The position offers a competitive salary of $1...Performance$100k - $130k
...consumer banking services to clients primarily... ...Purpose The IT Service Management (ITSM) Lead is responsible... ..., operational performance, and continuous... ...prioritization, coaching, performance... ...infrastructure, service desk, application... ...Supporting Businesses. Helping People....PerformanceFull time- Experience: 12+ years of IT program/project management experience, with at least 5... ...Professional or Strategic Leader Certified ScrumMaster (CSM... ...federal IT operations (service desk, infrastructure, network,... ...contracts with SLA-driven performance metrics and CPARS Experience...Performance
- E Logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across various military... ...work closely with senior military leaders to resolve escalated issues and ensure high performance within the help desk. #J-18808-Ljbffr...Performance
- NetImpact Strategies is seeking a Service Desk Manager located in Washington, DC. This pivotal position is responsible for the daily management of an IT Service Desk, ensuring high-quality performance and compliance with federal standards. The successful candidate will...Performance
- Koitecc Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role involves overseeing high-quality... ...outcomes and service desk execution aligned with performance requirements. The ideal candidate will manage...Performance
$112.8k - $257k
Enterprise Cybersecurity and IT Risk Management Operations Lead Job Number: R0241238 The Opportunity... ...priorities. Due to the nature of work performed within this facility, U.S. citizenship... ...blockers, and collaborate with peer leaders to maintain cybersecurity and IT risk...PerformanceFull timePart timeLocal area- ...Federal Solutions Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the... ...help desk team, establishing customer service standards, and tracking performance. Ideal candidates will have a Bachelor's Degree in an IT-related field, 5+ years of help desk...Performance
- NOVA DINE LLC is seeking a Program Manager to oversee the Enterprise IT Service Desk operations in Washington, D.C. Responsibilities include managing contractor performance, ensuring compliance with service level agreements, and leading risk management initiatives. The...PerformanceFor contractors
- Leidos Inc in Arlington, Virginia, seeks a Service Center Manager to lead operational performance and enhance support delivery. This role encompasses management of Service Desk and Desktop Support teams, ensuring efficient incident resolution across multiple tiers. With...Performance
- A leading IT services provider in Virginia is seeking an experienced Program Manager to oversee the Tier 1 and Tier 2 IT services. Responsibilities... ...managing teams, and leading performance oversights. The role requires... ...are emphasized. #J-18808-Ljbffr Leader Communications Inc. (LCI)Performance
$125k - $140k
...University Hospital is seeking an IT Business Operations Manager to lead the business and... ...to ensure technology services are delivered securely,... ...Informatics, and Service Desk teams. Develop and manage... ...renewals, SLAs, RFPs, and performance reviews. Build and maintain...PerformanceFull timeContract workMonday to Friday- ...ApplyLogic is a fast-paced Service-Disabled Veteran-Owned... ...a talented Program Manager to join our team in... ...provide leadership for IT Service Desk operations in a ServiceNow... ...technical teams, and help ensure secure, high-... ...service delivery performance, SLA compliance, and reporting...PerformanceTemporary workFor subcontractorRemote work
$150.2k - $160.2k
Manager, IT Commercial Services A senior engineering leadership role within the IT organization... ..., integration, lifecycle, performance, and operational... ...the outsourced Service Desk, external IT Learning provider... ...Services and other IT leaders. Maintain the firm's IT vendor...PerformanceContract workFor contractorsWork at officeFlexible hoursWeekend work- ...innovative solutions that help enable our clients... ...Lead daily help desk operations by... ...ensuring consistent service delivery across client environments. Manage client technology assets... ...growth, conducting performance reviews, and... ..., designDATA is an IT Managed Services Provider...PerformanceContract workTemporary work
$125k - $150k
Account Manager - Workforce Identity - East (ny... ...segments to honor service and build more authentic... .... You will help work across both of... ...conversion, and program performance — alongside... ...conversion, reduced help‑desk and operational costs... ...HR, security, and IT buyers and budgets,...PerformanceImmediate start- As the IT Manager, you will be responsible for overseeing and managing the day-to-day operations... ...to minimize downtime and optimize performance. Conduct IT & Security auditsandprepare... .... Partner with the Managed Service Provider (MSP) to ensure Service Level...PerformanceFull timeTemporary work
- ...IT Manager, Washington, DC This IT Manager position will... ...platforms, and the tech support help desk. This IT Manager role... ...of new IT systems and services. - Monitor the performance of information technology... ...recruiting, training, and coaching employees, communicating...PerformanceFull timeWork at officeRemote work
- Health IT Manager I Department: Research Employment Type: Full Time... ...award. This position is performed primarily on-site at NIH headquarters... ...of biomedical informatics services. Key Responsibilities... ...managers. Support end‑user help desk and other technical services...PerformanceFull timeContract workWork at officeRemote work
$114.69k
...modernize and optimize IT services to solve some of the... ...commitment to quality and performance optimization is the... ...Infrastructure Operations Manager to manage the day-to-... ...provide networking, help desk, and monitoring... ...ability to influence leaders and stakeholders is important...PerformanceContract workLocal area- Description The IT Support Manager leads SEC ISS Customer Service Desk operations that serve as the single point of contact... ...desk execution with SEC OIT performance requirements, including SLA and... ..., and AV/VTC operations through coaching, mentoring, performance management...PerformanceContract workWork at officeShift work
- ...those an employee encounters while performing the essential functions of the job.... ...Responsibilities We are seeking an IT Service Center (ITSC) Manager for the CSES contract. The... ...operation of the 24x7x365 DOS service desk/help desk. This role leads high-volume...PerformanceFull timeContract workTemporary workLocal areaMonday to FridayWeekend workDay shiftAfternoon shift
- ...Federal Solutions, Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the... ...the help desk team, ensuring effective performance through guidance and training. The ideal... ...Responsibilities include establishing service standards and tracking staff...Performance
- GST, Inc is seeking a Federal Business Development Manager located in Washington, D.C., to drive new business in the federal market... ...of experience in federal sales and a strong knowledge of IT and managed services solutions. The position also includes benefits like medical...
- ...Insight Global is seeking an IT Business Operations Manager to support hospital IT... ...strategy, budgeting, and performance metrics. This role mirrors... ...versatile, detail-oriented leader who can manage across functions... ..., military or uniformed service member status, or any...Performance
- ...The Service Center Manager is responsible for the end-to-end leadership, performance, and continuous improvement... ...including the Service Desk, Desktop Support... ...management, IT service request... ...Facilitate training, coaching, and skill... ...Qualifications Help Desk Institute Support...Performance
- ...be doing: The CI Operational IT Manager shall assist EMO with... ...coordination and deconfliction, and performance assessment. Key responsibilities... ...and production, functional services and/or mission support.... ...offers competitive benefits to help you at every stage of your personal...PerformanceFor contractorsFlexible hours
- ...Service Center Manager Category: Service Desk / End User Services Main location... ...enterprise-level IT Service Center supporting... ...and service performance. • Lead continuous... ...• Help Desk Institute Support... ...ll be supported by leaders who care about your...PerformanceFull timeLocal area
$150k - $199.26k
...occasional remote work IT Infrastructure &... ...and is looking for a Service Center Manager. This position will be... ...including the Service Desk, Desktop Support, incident... ...Desired Qualifications: Help Desk Institute Support... ...related to individual performance, GovCIO or individual...PerformanceFull timeCasual workRemote workFlexible hours- ...Empower AI Service Center Manager Empower AI gives federal agency leaders the tools to elevate the... ...the Service Desk (SD), Desktop Support... ...Support, incident and IT service request... ...May conduct performance/project analyses... ...Preferred: Help Desk Institute Support...PerformanceFor contractorsCasual workWork at officeOverseas
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