Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Help Desk Manager: IT Service Leader & Performance Coach

Integral Federal, Inc.

Integral Federal, Inc. is seeking a Help Desk Manager in McLean, Virginia, responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). The ideal candidate will have strong leadership skills, a Bachelor's degree, and ITIL v4 certification, along with a minimum of 5 years of IT support experience. The position offers a comprehensive benefits package including medical, dental, and vision insurance, flexible spending accounts, and paid time off. #J-18808-Ljbffr Integral Federal, Inc.

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Help Desk Manager: IT Service Leader & Performance Coach in Mc Lean, VA vacancy
  • $136k - $170k

    BankFund Credit Union in Washington is seeking a Service Desk Manager to lead the IT Service Desk team. In this hybrid role, you will oversee daily...  ...mentoring staff, managing resources, and analyzing performance metrics. The position offers a competitive salary of $1... 
    Performance

    BankFund Credit Union

    Washington DC
    2 days ago
  • $100k - $130k

     ...consumer banking services to clients primarily...  ...Purpose The IT Service Management (ITSM) Lead is responsible...  ..., operational performance, and continuous...  ...prioritization, coaching, performance...  ...infrastructure, service desk, application...  ...Supporting Businesses. Helping People.... 
    Performance
    Full time

    Capital Bank

    Rockville, MD
    1 day ago
  • Experience: 12+ years of IT program/project management experience, with at least 5...  ...Professional or Strategic Leader Certified ScrumMaster (CSM...  ...federal IT operations (service desk, infrastructure, network,...  ...contracts with SLA-driven performance metrics and CPARS Experience... 
    Performance

    Softek International

    Washington DC
    1 day ago
  • E Logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across various military...  ...work closely with senior military leaders to resolve escalated issues and ensure high performance within the help desk. #J-18808-Ljbffr... 
    Performance

    E Logic

    Washington DC
    2 days ago
  • NetImpact Strategies is seeking a Service Desk Manager located in Washington, DC. This pivotal position is responsible for the daily management of an IT Service Desk, ensuring high-quality performance and compliance with federal standards. The successful candidate will... 
    Performance

    NetImpact Strategies

    Washington DC
    1 day ago
  • Koitecc Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role involves overseeing high-quality...  ...outcomes and service desk execution aligned with performance requirements. The ideal candidate will manage... 
    Performance

    Koitecc Solutions

    Washington DC
    1 day ago
  • $112.8k - $257k

    Enterprise Cybersecurity and IT Risk Management Operations Lead Job Number: R0241238 The Opportunity...  ...priorities. Due to the nature of work performed within this facility, U.S. citizenship...  ...blockers, and collaborate with peer leaders to maintain cybersecurity and IT risk... 
    Performance
    Full time
    Part time
    Local area

    Phase2 Technology

    Mc Lean, VA
    2 days ago
  •  ...Federal Solutions Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the...  ...help desk team, establishing customer service standards, and tracking performance. Ideal candidates will have a Bachelor's Degree in an IT-related field, 5+ years of help desk... 
    Performance

    BlueWater Federal Solutions

    Arlington, VA
    2 days ago
  • NOVA DINE LLC is seeking a Program Manager to oversee the Enterprise IT Service Desk operations in Washington, D.C. Responsibilities include managing contractor performance, ensuring compliance with service level agreements, and leading risk management initiatives. The... 
    Performance
    For contractors

    NOVA DINE LLC

    Washington DC
    2 days ago
  • Leidos Inc in Arlington, Virginia, seeks a Service Center Manager to lead operational performance and enhance support delivery. This role encompasses management of Service Desk and Desktop Support teams, ensuring efficient incident resolution across multiple tiers. With... 
    Performance

    Leidos Inc

    Arlington, VA
    1 day ago
  • A leading IT services provider in Virginia is seeking an experienced Program Manager to oversee the Tier 1 and Tier 2 IT services. Responsibilities...  ...managing teams, and leading performance oversights. The role requires...  ...are emphasized. #J-18808-Ljbffr Leader Communications Inc. (LCI)
    Performance

    Leader Communications Inc. (LCI)

    Alexandria, VA
    20 hours ago
  • $125k - $140k

     ...University Hospital is seeking an IT Business Operations Manager to lead the business and...  ...to ensure technology services are delivered securely,...  ...Informatics, and Service Desk teams. Develop and manage...  ...renewals, SLAs, RFPs, and performance reviews. Build and maintain... 
    Performance
    Full time
    Contract work
    Monday to Friday

    Page Mechanical Group, Inc.

    Washington DC
    3 days ago
  •  ...ApplyLogic is a fast-paced Service-Disabled Veteran-Owned...  ...a talented Program Manager to join our team in...  ...provide leadership for IT Service Desk operations in a ServiceNow...  ...technical teams, and help ensure secure, high-...  ...service delivery performance, SLA compliance, and reporting... 
    Performance
    Temporary work
    For subcontractor
    Remote work

    ApplyLogic Consulting Group, LLC

    Washington DC
    2 days ago
  • $150.2k - $160.2k

    Manager, IT Commercial Services A senior engineering leadership role within the IT organization...  ..., integration, lifecycle, performance, and operational...  ...the outsourced Service Desk, external IT Learning provider...  ...Services and other IT leaders. Maintain the firm's IT vendor... 
    Performance
    Contract work
    For contractors
    Work at office
    Flexible hours
    Weekend work

    Steptoe LLP

    Washington DC
    4 days ago
  •  ...innovative solutions that help enable our clients...  ...Lead daily help desk operations by...  ...ensuring consistent service delivery across client environments. Manage client technology assets...  ...growth, conducting performance reviews, and...  ..., designDATA is an IT Managed Services Provider... 
    Performance
    Contract work
    Temporary work

    Design Data

    Washington DC
    9 hours ago
  • $125k - $150k

    Account Manager - Workforce Identity - East (ny...  ...segments to honor service and build more authentic...  .... You will help work across both of...  ...conversion, and program performance — alongside...  ...conversion, reduced help‑desk and operational costs...  ...HR, security, and IT buyers and budgets,... 
    Performance
    Immediate start

    jobs.frontdoordefense.com - Jobboard

    Mc Lean, VA
    20 hours ago
  • As the IT Manager, you will be responsible for overseeing and managing the day-to-day operations...  ...to minimize downtime and optimize performance. Conduct IT & Security auditsandprepare...  .... Partner with the Managed Service Provider (MSP) to ensure Service Level... 
    Performance
    Full time
    Temporary work

    Fitzii

    Washington DC
    20 hours ago
  •  ...IT Manager, Washington, DC This IT Manager position will...  ...platforms, and the tech support help desk. This IT Manager role...  ...of new IT systems and services. - Monitor the performance of information technology...  ...recruiting, training, and coaching employees, communicating... 
    Performance
    Full time
    Work at office
    Remote work

    Next Step Systems LTD

    Washington DC
    2 days ago
  • Health IT Manager I Department: Research Employment Type: Full Time...  ...award. This position is performed primarily on-site at NIH headquarters...  ...of biomedical informatics services. Key Responsibilities...  ...managers. Support end‑user help desk and other technical services... 
    Performance
    Full time
    Contract work
    Work at office
    Remote work

    EDJ Associates, Inc.

    Washington DC
    27 days ago
  • $114.69k

     ...modernize and optimize IT services to solve some of the...  ...commitment to quality and performance optimization is the...  ...Infrastructure Operations Manager to manage the day-to-...  ...provide networking, help desk, and monitoring...  ...ability to influence leaders and stakeholders is important... 
    Performance
    Contract work
    Local area

    ValidaTek

    Arlington, VA
    1 day ago
  • Description The IT Support Manager leads SEC ISS Customer Service Desk operations that serve as the single point of contact...  ...desk execution with SEC OIT performance requirements, including SLA and...  ..., and AV/VTC operations through coaching, mentoring, performance management... 
    Performance
    Contract work
    Work at office
    Shift work

    Leidos

    Washington DC
    3 days ago
  •  ...those an employee encounters while performing the essential functions of the job....  ...Responsibilities We are seeking an IT Service Center (ITSC) Manager for the CSES contract. The...  ...operation of the 24x7x365 DOS service desk/help desk. This role leads high-volume... 
    Performance
    Full time
    Contract work
    Temporary work
    Local area
    Monday to Friday
    Weekend work
    Day shift
    Afternoon shift

    TekSynap

    Washington DC
    21 days ago
  •  ...Federal Solutions, Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the...  ...the help desk team, ensuring effective performance through guidance and training. The ideal...  ...Responsibilities include establishing service standards and tracking staff... 
    Performance

    BlueWater Federal Solutions

    Arlington, VA
    1 day ago
  • GST, Inc is seeking a Federal Business Development Manager located in Washington, D.C., to drive new business in the federal market...  ...of experience in federal sales and a strong knowledge of IT and managed services solutions. The position also includes benefits like medical... 

    GST Corp

    Washington DC
    3 days ago
  •  ...Insight Global is seeking an IT Business Operations Manager to support hospital IT...  ...strategy, budgeting, and performance metrics. This role mirrors...  ...versatile, detail-oriented leader who can manage across functions...  ..., military or uniformed service member status, or any... 
    Performance

    Insight Global

    Washington DC
    1 day ago
  •  ...The Service Center Manager is responsible for the end-to-end leadership, performance, and continuous improvement...  ...including the Service Desk, Desktop Support...  ...management, IT service request...  ...Facilitate training, coaching, and skill...  ...Qualifications Help Desk Institute Support... 
    Performance

    Via Logic LLC

    Arlington, VA
    1 day ago
  •  ...be doing: The CI Operational IT Manager shall assist EMO with...  ...coordination and deconfliction, and performance assessment. Key responsibilities...  ...and production, functional services and/or mission support....  ...offers competitive benefits to help you at every stage of your personal... 
    Performance
    For contractors
    Flexible hours

    JASINT Consulting and Technologies, LLC

    Alexandria, VA
    3 days ago
  •  ...Service Center Manager Category: Service Desk / End User Services Main location...  ...enterprise-level IT Service Center supporting...  ...and service performance. • Lead continuous...  ...Help Desk Institute Support...  ...ll be supported by leaders who care about your... 
    Performance
    Full time
    Local area

    CGI

    Fairfax, VA
    4 days ago
  • $150k - $199.26k

     ...occasional remote work IT Infrastructure &...  ...and is looking for a Service Center Manager. This position will be...  ...including the Service Desk, Desktop Support, incident...  ...Desired Qualifications: Help Desk Institute Support...  ...related to individual performance, GovCIO or individual... 
    Performance
    Full time
    Casual work
    Remote work
    Flexible hours

    GovCIO

    Fairfax, VA
    1 day ago
  •  ...Empower AI Service Center Manager Empower AI gives federal agency leaders the tools to elevate the...  ...the Service Desk (SD), Desktop Support...  ...Support, incident and IT service request...  ...May conduct performance/project analyses...  ...Preferred: Help Desk Institute Support... 
    Performance
    For contractors
    Casual work
    Work at office
    Overseas

    Empower AI

    Washington DC
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk Manager: IT Service Leader & Performance Coach. Be the first to apply!