IT Service Center Manager — 24/7 Desk & Automation Lead
Leidos Inc
Leidos Inc in Arlington, Virginia, seeks a Service Center Manager to lead operational performance and enhance support delivery. This role encompasses management of Service Desk and Desktop Support teams, ensuring efficient incident resolution across multiple tiers. With over 8 years of technical experience and a commitment to service excellence, the successful candidate will facilitate strategic planning and implement modernization initiatives. Comprehensive compensation and benefits are offered, including competitive pay and health programs. #J-18808-Ljbffr Leidos Inc
- Leidos is looking for a Service Center Manager in Arlington, VA, responsible for leadership and performance of the enterprise Service Center. This... ...a BA/BS and 8+ years of technical experience with Service Desks, alongside an active Secret clearance and ITIL certification...Suggested
- Koitecc Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role involves overseeing high-quality support outcomes and service desk execution aligned with performance requirements. The ideal candidate...Suggested
$86.8k - $198k
Booz Allen Hamilton seeks a Help Desk Team Lead in Arlington, VA. The ideal candidate will lead a help desk team, manage IT programs, and ensure solutions for various issues. Required qualifications include 2+ years of leadership experience, AWS, RHEL/Windows Server, Agile...Suggested- RiVidium is seeking a Service Desk Director in Alexandria, Virginia to lead 24/7/365 service desk operations supporting military community and family policy. Responsibilities include overseeing ticket flow, customer experience, and guiding SOP development. The ideal candidate...SuggestedContract workShift workNight shift
- ...complex issues, automate and modernize... ...RESPONSIBILITIES Lead daily help desk operations by... ...ensuring consistent service delivery across... ...environments. Manage client... ...designDATA is an IT Managed Services... ...securely. We provide 24/7 tech support, data center and cloud...SuggestedContract workTemporary work
- Empower AI is seeking a Service Center Manager to oversee the management of their Service Center, ensuring... ...in support of mission-critical IT systems. The role requires at least eight... ...years of experience managing a Service Desk, an ITIL Foundation Level Certification...
$18.4 - $20 per hour
...Northwest, Washington, DC, 20036, United States Base Pay $18.4 - $20.00 / Hour Job Category Washington, D.C., Management/Supervisory, Front Desk Employee Type Non-Exempt Manage Others No Contact information Name NYSC - 1211 Connecticut Avenue Phone...Weekend work- ...ROLES AND RESPONSIBILITIES The Front Desk Weekend Lead (Part-Time) position provides a... ...hours through a high level of customer service. This position is a 2 day per week/16 hours... ...Desk Weekend Lead will assist the General Manager/Assistant General Manager with...16 hoursTemporary workPart timeLocal areaShift workWeekend work2 days per week
- ...Empower AI Service Center Manager Empower AI gives federal agency leaders the tools to... ...Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and... ..., maturing, and modernizing a 24/7/365 Service Desk for geographically...For contractorsCasual workWork at officeOverseas
$131.3k - $237.35k
...Description The Service Center Manager is responsible for... ...the Service Desk, Desktop Support,... ...incident management, IT service request management... ...processes. Lead Service Center... ...optimization of Tier 0/automation tools. Ensure... ...and modernizing a 24/7/365 Service Desk...Local areaImmediate start- ...The City of Lincoln is hiring a Front Desk Weekend Lead to provide exceptional customer service during weekend hours. This part-time position, working 16 hours... ...someone with supervisory experience to assist in managing member inquiries and maintaining operational excellence...16 hoursPart timeWeekend work
- jobr.pro in Washington, DC, is hiring a Concierge responsible for managing the front desk at its facility. The role focuses on delivering exceptional customer service, ensuring safety, and overseeing daily activities. Candidates should have a High School Diploma, 2+ years...
- ...next generation of globally engaged, digitally connected youth. Job Announcement: Extremism Desk Lead About The Role The Extremism Desk Lead will design, build, recruit, and manage a cross‑platform team of journalists focused on rigorous, field‑rooted coverage of...
- Spatial Front, Inc. in Arlington, VA is looking for a Knowledge Management SME to enhance their help desk operations. The ideal candidate will lead knowledge management practices, focusing on collecting and organizing knowledge within the PeopleSoft CRM platform. This hybrid...
- ...seeking a dedicated individual for a front desk position where hospitality and guest... ...crucial. In this role, you will assist guests, manage front desk operations, and create a... ...associates and strives for excellence in guest service! #J-18808-Ljbffr Concord Hospitality...Full time
- designDATA is seeking a Help Desk Operations Lead in Washington, DC, to... ...daily help desk operations and manage technology resources. You'll... ...engineers and ensure consistent service delivery while improving... ...candidate has experience in IT service management, strong leadership...
- Sharecare is seeking a Customer Service - Escalations team member to manage escalated member concerns and provide Help Desk support. This role involves researching inquiries, assisting Customer Service Representatives with technical issues, and identifying trends for improvement...
$21 per hour
...daily operation of all front desk procedures, overseeing opening... ...opening/closing procedures and leading a team of Visitor Experience Hosts... ...to ensure seamless service with a focus on the visitor experience... ...talk for exhibitions Manage crowd control and visitor traffic...Work at officeFlexible hoursShift workWeekend workAfternoon shift- Dormont Manufacturing Co seeks an experienced SME Service Desk Analyst (Tier 1) Lead in Alexandria, Virginia. You will lead Tier 1 Service... ...active TS/SCI clearance and extensive experience in IT service desk management. This role offers opportunities to work on important...
- NetImpact Strategies is seeking a Service Desk Manager located in Washington, DC. This pivotal position... ...for the daily management of an IT Service Desk, ensuring high-quality performance... ...standards. The successful candidate will lead operations, supervise staff, and drive...
$86.8k - $198k
Help Desk Team Lead Job Number: R0230195 The Opportunity Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy. Apply specific functional... ...with process improvement and automation Ability to communicate with stakeholders...Local area- HCL Technologies Limited is seeking a Senior Administrator for Desk Side Services in Washington, District of Columbia. The role involves providing onsite IT support within an SLA-managed environment to ensure efficient incident resolution and device lifecycle management...
- ...without notice Responsibilities We are seeking an IT Service Center (ITSC) Manager for the CSES contract. The ITSC Manager... ...for operation of the 24x7x365 DOS service desk/help desk. This role leads high-volume contact handling, ticket creation, first...Full timeContract workTemporary workLocal areaMonday to FridayWeekend workDay shiftAfternoon shift
- XLA is seeking a Program Manager in Arlington, VA to lead IT support operations for a large federal client. This role involves serving as the primary... ...stakeholders and managing a multi-tier enterprise service desk. The ideal candidate will have over 5 years of program...
- XLA is seeking a Program Manager to lead IT support operations for a large federal client in Washington, D.C. The successful candidate will... ...day-to-day operations of a Tier 1, 2, and 3 enterprise service desk. Required qualifications include a Bachelor's degree in IT...
- XLA is looking for a Program Manager in Washington, D.C. to lead IT support operations for a federal client. You will be the main point of contact for senior government stakeholders and manage a large service desk for thousands of users across various locations, ensuring...
- NOVA DINE LLC is seeking a Program Manager to oversee the Enterprise IT Service Desk operations in Washington, D.C. Responsibilities include managing contractor... ...compliance with service level agreements, and leading risk management initiatives. The ideal candidate will...For contractors
- E Logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across various military IT divisions. This role involves supervising operations, managing technical staff, and ensuring compliance with ITIL standards. The ideal...
- ...Federal Solutions Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the Pentagon... ...help desk team, establishing customer service standards, and tracking performance.... ...candidates will have a Bachelor's Degree in an IT-related field, 5+ years of help desk...
- ...firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage... ...candidate will have over 8 years of IT support experience, with at least 4 years... ...and possess strong leadership and customer service skills. The position requires U.S. citizenship...
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