Grocery Associate

Job Description

Job Description

Description:

Keweenaw Co-op full time and part time grocery stockers play a crucial role in keeping the store well-organized, stocked, and inviting for customers.  Their primary purpose is to ensure shelves, coolers, and displays are fully stocked and rotated, maintaining a clean and orderly shopping environment. They also provide friendly service, assist guests with product questions and help them find items. Beyond stocking, they help with receiving deliveries, check inventory for accuracy, and ensure products meet quality standards. Some positions light maintenance is also involved, such as keeping aisles tidy, and removing expired items.

Pay

• Starts at $15.50/hour 

Benefits for Both Part Time and Full Time Positions

• Dental and Vision (after 90 days for Full Time, after 6 months for Part Time)
• 401K Retirement Plan
• Paid Time Off Accrual
• Sick Leave Accrual 
• 20% store discount
• 10% above wholesale prices for bulk/special orders
• Employee Assistance Program - free anonymous counseling
• Holiday Pay (New Year's, Easter, Memorial Day, July 4th, Labor Day)

Additional Full Time Benefits

• Medical Insurance options
• Short Term Disability and Life Insurance
• Two paid holidays (Thanksgiving and Christmas)

Essential Responsibilities and Functions

CUSTOMER SERVICE

1. Provides outstanding and advanced internal and external service.
2. Fulfills daily cleaning tasks, cleanup/upkeep of personal areas, and periodic cleaning.
3. Works with special orders for the department.
4. Upholds and models Customer Service Pledge.
5. Offers samples, suggestions and product information to customers.
6. Maintains familiarity with all areas of the store in order to best assist customers.
7. Responds to requests from customers to research product availability, price and quality issues.

PURCHASING & PRICING

1. Works with Retail Manager and Coordinators to receive orders and alerts them in situations where a credit is needed.
2. Pulls product and installs signage according to departmental plans.
3. Ensures that unsellable items are recorded and returned or disposed of following established procedures.
4. Communicates needs of Owners and customers to Coordinators and Managers.
5. Maintains accurate pricing for profitability and price image. Communicates price discrepancies in the point of sale system.
6. Completes periodic inventory counts.

MERCHANDISING & PROMOTIONS

1. Helps stock area floor plan and strategically utilizes end-caps and display areas as directed.
2. Maintains attractive displays and accurate shelf/bin tags and sale signs.
3. Assists Coordinators and Manager to ensure accurate, up-to-date product signage.
4. Provides product information to customers and staff.

DEPARTMENT OPERATIONS

1. Works with all levels of Co-op staff in a manner that supports department financial performance.
2. Completes cleaning schedule, departmental checklists, etc..
3. Takes training as designed for the position.
4. Keeps accurate records as directed.
5. Ensures that department areas are in clean, orderly condition meeting Health Department and customer service standards.
6. Communicates equipment needs to department Coordinators and Manager.

OPERATIONS MANAGEMENT

1. Attends meetings as assigned.
2. Accountable for departmental and store-wide communication practices.
3. Utilizes team and departmental information on shared team drives.
4. Recommends changes in, or better utilization of resources.
5. Adheres to the Staff Code of Conduct.
6. Supports decisions made by the Management Team.
7. Strives for continuous improvement.

Performs other duties as assigned.

Working Conditions

• Frequently performs work in a retail grocery store.
• Works in temperature extremes (walk-in freezer, frozen or hot parking lot, hot kitchen, etc.).
• Utilizes hand trucks, pallet jacks, grocery carts, box cutters, electronic ordering devices.
• Utilizes office machines, cash registers, tablets, computers, fax machines, scanners, photocopiers, telephone and intercom systems.
• Utilizes multiple systems of communication and data storage, including, but not limited to, G-Suite, GMail, Google Calendars, Payroll software, etc.
• May come into contact with hazardous materials in relation to cleanliness of the store.
• Moderate noise level.
• Frequently performs work in a retail grocery store.
• Works in temperature extremes (walk-in freezer, frozen or hot parking lot, hot kitchen, etc.).
• Utilizes hand trucks, pallet jacks, grocery carts, box cutters, electronic ordering devices.
• Utilizes office machines, cash registers, tablets, computers, fax machines, scanners, photocopiers, telephone and intercom systems.
• Utilizes multiple systems of communication and data storage, including, but not limited to, G-Suite, GMail, Google Calendars, Payroll software, etc.
• May come into contact with hazardous materials in relation to cleanliness of the store.
• Moderate noise level.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Ability to analyze data.
• Mathematical - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent. Ability to perform these operations using units of American money and weight measurement, volume and standard kitchen measurements.
• Comprehension - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Reasoning - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Teamwork – Balances team and individual responsibilities; contributes to building positive team spirit; supports everyone’s efforts to succeed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others and ideas and tries new things.
• Organizational Support – Follows policies and procedures; supports Co-op’s goals and values.
• Judgment & Decision Making – Displays willingness to make decisions; supports and explains reasoning for decisions.
• Independence & Interdependence - Ability to work independently, as part of a team, coordinating within the department to ensure goals are met.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Computer Literacy - Ability to regularly use computers for organizational content on shared drives.
• Oral Communication – Responds well to questions; participates in meetings. Ability to speak effectively to groups of customers or employees of the organization.
• Safety and Security – Observes safety and security procedures.
• Attendance/Punctuality – Is consistently at work and on time.
• Flexibility - Ability and willingness to learn and meet the changing requirements of the job.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.
• At least one year of experience in a retail, natural foods, or cooperative environment.
• Experience with natural products purchasing and merchandising.
• Willingness and ability to learn to meet the changing requirements of the job.
• Able to work at least one weekend day/week, early morning, late evening, or overnight shifts as needed.

PREFERRED QUALIFICATIONS

• Degree from a two- or four-year college or university or equivalent related experience and/or training; or equivalent combination of education and experience.
• Training or leadership experience related to grocery or retail environments or cooperatives.

PHYSICAL QUALIFICATIONS

• Ability to use computer keyboard, mouse, telephone, and office equipment continuously.
• Ability to lift and carry between 20 and 50 pounds frequently.
• Ability to sit, stand, walk for long periods of time.
• Ability to bend, stoop, squat, kneel, reach above shoulder height, and climb stairs/ladders occasionally.
• Ability to use fine motor skills for typing, grasping, manipulating objects with fingers.
• Ability to write or type reports, and complete checklists in written or digital format.
• Ability to read and interpret small print and alphanumeric product codes.
• Ability to work overnight, weekend and non-business hour shifts as required.

Disclaimer

This job description is a representative, but not exhaustive list of job functions that an employee may be required to perform. It is not intended as an employee contract, nor is it intended to describe all duties someone in this position may perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances of its business or work environment change, regardless of job title or routine job functions.