Partner Support Specialist

ADP is Hiring a Partner Support Specialist

Are you ready to join a company that offers meaningful career growth and advancement opportunities throughout your journey? Do you want to be part of an organization known for award-winning training and world-class service standards that support your success and continuous development? Are you looking for an inclusive environment where collaboration, belonging, and innovation are valued?

If so, this could be the opportunity you've been waiting for.

About the Role

As a Partner Support Specialist, your #1 goal is to help partners with mutual ADP clients with 50 - 999 employees. You will serve as a front-line resource for resolving partner challenges, including issue resolution, answering questions, and guiding users through ADP technology solutions. In this role, you are a key driver of client satisfaction and service excellence, representing ADP's trusted reputation in every interaction.

This position requires a strong balance of partner support, compliance, case management, and cross-functional collaboration. Success in this role comes from clear communication, accountability, and a commitment to delivering consistent, high-quality service.

What You'll Do

This hybrid role combines partner support and technical enablement, including:

• Managing inbound calls and handling partner inquiries
• Documenting and managing cases from intake through resolution
• Providing timely and consistent follow-up to ensure successful outcomes
• Supporting implementation of partner technology solutions
• Delivering high-level walkthroughs and demonstrations of ADP platforms

What You Can Expect on a Typical Day

No two days are the same, but you can expect a fast-paced and engaging environment that includes:

• Handling a mix of inbound support calls and scheduled partner meetings
• Guiding partners through technology platforms and solutions
• Presenting tools and resources to support adoption and efficiency
• Collaborating with internal teams to resolve complex issues
• Ensuring consistent communication and follow-up until resolution

Key Responsibilities

Be a Trusted Advisor & Problem Solver

Leverage your expertise to resolve time-sensitive challenges by taking a broad, solution-oriented approach. Proactively seek answers and drive positive outcomes for partners.

Build Strong Relationships

Engage with partners via phone, email, and chat to build trust and exceed expectations. Demonstrate professionalism and uphold ADP's core value: Integrity is Everything.

Educate & Recommend

Translate product knowledge into meaningful guidance, helping partners maximize the value of ADP solutions. Share partner feedback and insights to enhance training, processes, and best practices.

Stay Organized & Efficient

Manage a structured daily schedule in a metric-driven environment, balancing call volume, casework, and follow-up. Adapt to increased demand during peak periods.

What Makes You Successful

• Strong communication skills with the ability to simplify complex information
• A relationship-driven approach that builds trust and confidence
• Comfort in a fast-paced, performance-driven environment
• Excellent organization, follow-through, and attention to detail
• A proactive, solution-oriented mindset

Qualifications

• 35 years of experience in client service, customer support, or systems integration
• Ability to work additional hours during peak seasons, as needed
• A college degree is preferred but not required

Equivalent experience may include:

• Relevant professional experience outlined above
• Military experience we value the discipline, dedication, and problem-solving capabilities Veterans bring and encourage you to apply

Why ADP?

• Career growth and advancement opportunities
• Award-winning training programs
• Inclusive culture focused on collaboration and belonging
• Competitive, supportive, and engaging work environment

Ready to #MakeYourMark? Apply today!