IT Manager

We are a dynamic and innovative energy trading hedge fund based in Princeton, NJ. We are seeking an experienced IT Manager to lead our technology initiatives. As the IT Manager, you will lead and oversee technology operations that support a fast-paced energy trading environment. This role combines hands‑on technical leadership with people management, cross‑functional communication, and vendor coordination. You will be responsible for ensuring that core systems, end user support, office infrastructure, and security practices are reliable, responsive, and aligned with business needs. The ideal candidate is a service‑oriented leader who can balance day‑to‑day operational support with longer‑term process improvement, stakeholder communication, and team coordination. Location: Princeton, NJ Reports to: CTO Environment: Fast-Paced Power and Energy Trading Hedge Fund Core Responsibilities Trading and Business-Critical IT Support Oversee technology support for the trading floor and investment team, ensuring high availability of systems, applications, and connectivity required for daily trading activity. Provide leadership and escalation support for issues involving trading platforms, market data tools, Excel-based models, APIs, and other business-critical workflows. Partner closely with traders, analysts, and leadership to understand operational needs and prioritize support accordingly. Establish support standards and response expectations for time-sensitive incidents affecting trading or market access. IT Operations and Infrastructure Management Manage day-to-day office technology operations, including end-user computing, network reliability, communications platforms, and shared office systems. Ensure conference rooms, collaboration tools, and office technology deliver a dependable and professional user experience for internal meetings and external calls. Oversee the maintenance, lifecycle planning, and performance of workstations, peripherals, and other office technology assets. Coordinate with vendors and service providers to maintain reliable infrastructure and timely issue resolution. Team Leadership and Service Delivery Lead IT support activities with a strong focus on responsiveness, accountability, and user experience. Develop and improve IT processes, documentation, service standards, and escalation procedures. Mentor junior support staff or external support partners, helping to create a high-performance, business-oriented IT function. Act as the primary escalation point for complex technical issues and ensure timely communication of status, risks, and resolution plans. Stakeholder Communication and Cross-Functional Partnership Serve as a trusted point of contact between IT and business teams, providing clear, concise, and calm communication during both routine operations and high-pressure incidents. Communicate effectively with senior leadership regarding priorities, incidents, system risks, and improvement opportunities. Collaborate with compliance, operations, and external partners to ensure technology practices align with business and security requirements. Drive regular updates on infrastructure health, support trends, and operational initiatives. Systems Administration, Security, and Governance Oversee user onboarding and offboarding, access management, and the administration of internal and cloud-based business tools. Help implement and enforce cybersecurity controls, including MFA, endpoint protection, secure remote access, and general IT security best practices. Support business continuity by maintaining reliable backup, failover, and recovery processes. Manage relationships with MSPs, ISPs, software providers, and hardware vendors to ensure strong service levels and accountability. Technical Qualifications Relevant Experience: 5+ years of IT experience in a trading environment, financial services firm, energy merchant, hedge fund, or similarly high-pressure setting. Business Application Support: Strong experience supporting trading, market data, and Excel-based analytical environments. Infrastructure Knowledge: Solid understanding of networks, end-user systems, collaboration platforms, and office technology support. Systems Expertise: Advanced troubleshooting experience with Windows 11 and Windows Server environments; Linux familiarity is a plus. Vendor and Service Management: Experience coordinating third‑party providers and managing external support relationships. Security Awareness: Working knowledge of endpoint protection, identity and access controls, VPNs, and general IT security practices. Leadership and Communication Skills Managerial Presence: Able to lead IT operations with maturity, sound judgment, and a strong sense of ownership. Executive Communication: Comfortable supporting senior stakeholders and providing clear, business-focused updates during critical situations. Team Collaboration: Skilled at building trust across technical and non-technical teams and working effectively with internal users, leadership, and vendors. Prioritization Under Pressure: Understands how to triage issues quickly and make decisions in a fast-moving trading environment. Proactive Mindset: Anticipates issues, improves processes, and drives follow-through rather than waiting for problems to escalate. Customer Service Orientation: Brings a high-touch, professional approach to support while maintaining composure in demanding situations. Compensation Performance-based bonus tied to fund performance #J-18808-Ljbffr