Customer Success Advocate

About Us: CIMON is a leading technology company specializing in innovative automation solutions. We are seeking a proactive, customer-oriented professional with a passion for sales and a strong ability to build and maintain relationships. If you possess excellent communication and organizational skills, with a keen eye for detail, we want you on our team. What You'll Do in the Role: Customer Support: Assist with e-commerce inquiries via phone and email, providing Sales support for CIMON products. Address questions about order and shipment status, resolving customer concerns promptly to maintain satisfaction and ensure repeat business. Help new customers or partners establish credit terms when requested. Gain in-depth knowledge of CIMON products to effectively address customer needs and queries. Provide necessary resources such as catalogs, manuals, software, etc., to assist customers, and offer feedback for improvement. Sales and Lead Generation: Seek new leads through various channels, including networking, cold calling, and online research. Stay informed about industry trends, competitor activities, and potential opportunities. Conduct product presentations and demos, highlighting the features and benefits of CIMON’s products. Prepare accurate and competitive quotes and proposals tailored to customer needs. Schedule and engage in virtual meetings with prospects and customers to discuss their requirements. Collaboration and Coordination: Work closely with marketing, product development, and customer service for cohesive sales efforts. Update the collaboration board (Monday) for the Sales Team. Trade Shows and Events: Represent CIMON at trade shows and industry events to promote products and generate leads. Document and follow up on leads generated from trade shows. Maintain up-to-date records of sales activities, customer interactions, and pipeline status in the CRM system (HubSpot). Keep track of inventory used for customer trials, testing, and educational purposes. This position may require travel up to 15% of the time. What You'll Need for the Role: Education and Experience: Bachelor’s degree in Business, Engineering, Sales, or a related field. Minimum of 1-3 years of experience in sales, customer service, or a related role. Experience in the technology or automation industry is a plus. Skills and Attributes Excellent communication and organizational skills. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. Proactive and self-motivated with a strong ability to build and maintain relationships. Detail-oriented with a keen eye for accuracy. Team player who can work effectively with cross-functional teams. Benefits: Health, dental, and vision insurance. Paid time off and holidays. Professional development opportunities. Collaborative and innovative work environment. Opportunity to travel and represent the company at trade shows and industry events. #J-18808-Ljbffr