Client Onboarding Operations Manager

Benefits:

401(k)

Bonus based on performance

Competitive salary

Training & development

The Law Offices of Bob Nehoray is a rapidly growing California law firm with four office locations throughout the state and continued expansion plans underway. We are focused on building modern, technology-driven operations that prioritize client experience, efficiency, accountability, and innovation.

We are currently seeking a highly analytical, tech-savvy, fast-learning leader to join our intake (client onboarding) team full-time in our Encino office.

This is an in-office leadership role, Monday through Friday. This is not a remote or hybrid position.

We are looking for someone who naturally embraces AI, brings strong positive energy to the workplace, understands how to effectively utilize and teach AI prompts, thrives in fast-paced environments, and enjoys building high-performing teams and systems.

This role is ideal for someone who is curious, resourceful, coachable, detail-oriented, and capable of learning quickly while helping modernize and improve operations.

This person will play a key role in leading a team, improving workflows, leveraging AI tools, analyzing performance metrics, and helping create scalable operational systems.

What You'll Do

Lead, train, coach, and motivate a team of 15–20 employees

Utilize AI tools and prompt engineering to improve workflows, efficiency, and team performance

Teach and reinforce effective AI prompt usage within the department

Analyze KPIs, reports, productivity metrics, and operational trends

Build and maintain tracking systems, reports, and operational processes

Conduct meetings, trainings, and team development sessions

Assist with client-facing calls when necessary

Collaborate professionally with attorneys, leadership, and cross-functional teams

Identify inefficiencies and proactively develop solutions

Maintain a high level of organization, accountability, and follow-through

What We're Looking For

Strong understanding of AI tools and prompt-based workflows

Ability to teach others how to effectively utilize AI systems

Extremely fast learner with a “take notes, ask questions, figure it out” mentality

Analytical thinker who enjoys working with numbers, reports, and operational data

Advanced organizational and problem-solving skills

Strong Excel and tracking/reporting experience

Leadership experience managing teams in fast-paced environments

Professional communication skills and executive presence

Detail-oriented with strong follow-through and accountability

Positive attitude with strong interpersonal energy and professionalism

Someone who brings enthusiasm, accountability, and solutions to the workplace

Ability to motivate teams, maintain composure under pressure, and contribute to a strong, team-oriented culture

Someone who is adaptable, resourceful, and eager to grow

Preferred Experience

Operations, sales, intake, client services, call center, or legal office experience is a plus

Experience managing performance-driven teams preferred

Experience implementing systems, SOPs, or workflow improvements strongly preferred

Compensation

Salary $60,000-$70,000 based on experience

Additional bonus program $800-$1200 monthly.

Why Join Us?

We are building a modern, technology-driven operation focused on innovation, accountability, and continuous improvement. We value people who think critically, move quickly, embrace technology, and want to grow into larger leadership opportunities over time.

This is a high-impact role with significant growth potential for the right person.

If you are analytical, driven, adaptable, positive, and excited about the future of AI-driven operations and leadership, we encourage you to apply.