Customer Service Representative

Douglas Nicodemus Farmers Insurance

Job Description

The Nicodemus Agency, proudly representing Farmers Insurance, is seeking a dependable and client-focused Customer Service Representative (CSR) to support our growing book of business.

This role is ideal for someone who enjoys helping people, staying organized, and building long-term client relationships. You will assist clients with policy changes, billing questions, coverage updates, and renewal supportwhile identifying opportunities to strengthen client protection through additional coverage conversations.

If you thrive in a fast-paced office environment and take pride in delivering excellent service, wed love to connect

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Hands on Training

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Responsibilities

Assist clients with policy changes, billing questions, and service requests

Process endorsements, renewals, and documentation accurately

Respond to inbound calls, emails, and walk-in inquiries

Maintain detailed and accurate client records in agency systems

Support retention efforts and proactive renewal outreach

Identify potential cross-sell opportunities and refer to licensed agents

Follow up on pending service items to ensure completion

Support overall agency operations and client communication

Requirements

Strong communication and problem-solving skills

Detail-oriented and organized

Comfortable handling multiple client interactions daily

Professional phone presence

Prior customer service experience preferred

Insurance experience preferred but not required

Property & Casualty license preferred (or willingness to obtain)

Apply

Vacancy posted 25 days ago

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