Case Manager

Description Job Title: Case Manager Location: Chicago Job Type: Full-Time Reports to: Housing Manager | Direct Reports: none About Us: God Restoring Order (GRO) Community is a mental healthcare provider that specializes in trauma recovery services for males of color ages 5 and up. GRO services are grounded in an understanding of the neurological, biological and psychological effects of trauma. GRO services include mental health and wellness, stress management, and community outreach. Position Summary: The Case Manager is responsible for supporting individuals through intake, and program participation. This role ensures participants meet program admission criteria, receive needed services, and are supported in navigating barriers such as housing instability, legal obligations, and access to basic needs. The Case Manager serves as an advocate and connector, working closely with clients and external partners to ensure comprehensive, wraparound support. Key Responsibilities: Conduct intake assessments, develop individualized service plans, and maintain accurate case documentation. Provide case management and advocacy throughout the client’s engagement with the program, including post-program follow-up. Identify and connect clients with appropriate partner agencies and community resources related to housing, employment, legal support, food access, mental health, and other supportive services. Meet with assigned participants at least monthly to address needs, review progress, and provide encouragement and guidance. Provide clients with educational materials, safety planning, and referrals to promote independence and well-being. Perform ongoing follow-up to ensure services have been received and advocate on behalf of clients when services are denied or delayed. Maintain current knowledge of available community resources, services, and social service best practices. Submit all required documentation and reports in a timely and accurate manner. Collaborate with internal staff and external stakeholders (e.g., probation officers, clinicians, housing specialists) to ensure coordinated, client-centered care. Competencies: Client Advocacy: Prioritizes client needs while navigating complex systems to obtain services and support. Cultural Competency: Engages effectively with individuals from diverse backgrounds and lived experiences. Problem Solving: Quickly identifies issues and implements practical, resource-informed solutions. Communication: Clearly conveys information, builds rapport, and maintains open channels with clients and colleagues. Time Management: Prioritizes responsibilities efficiently while meeting deadlines and documentation requirements. Collaboration: Works well within multidisciplinary teams and maintains productive community partnerships. Ethical Practice: Maintains confidentiality, professional boundaries, and ethical standards at all times. Work Setting: Onsite Office Setting This role may involve travel between community sites. The position may require occasional evening or weekend hours. Qualifications: Bachelor’s degree in Social Work, Psychology, Human Services, or a related field (Master’s preferred). At least 1–2 years of experience in case management, social services, or related work. Strong understanding of trauma-informed care, harm reduction, and systems of support for underserved populations. Ability to work independently and as part of a multidisciplinary team. Valid driver’s license and reliable transportation may be required, depending on service location. What We Offer: Competitive salary and benefits package. A supportive and dynamic work environment committed to social impact. Opportunities for professional development and growth. #J-18808-Ljbffr