Patient Support Specialist - NJ

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client’s copay assistance programs. This individual is part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement. What You Will Do Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, servicing their access to care and reimbursement needs. Focus on patient empathy and the consumer experience to assure patients of ease of use of program goals, ultimately driving access to care and medication adherence. May also process claims and/or answer phones, depending on volume. Refer requests for escalation as needed and engage other internal areas such as Program Management, IT, and other Contact Center teams to resolve issues. Perform other assignments as needed. Benefits Immerse yourself in an excellent company culture with fun events and volunteer opportunities. Enjoy competitive benefits, including medical, dental, vision, and more. Take advantage of our 401k package with a dollar-for-dollar match. Generous PTO and paid holiday days are offered. Embrace opportunities for professional and personal growth in a team-oriented atmosphere. What We Need From You Call Center operating metrics and performance management experience (a plus) Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus) Will be trained to support programs, clients and/or job functions as appropriate. Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus) Experience with Call Center software (Five9, In-Contact, or similar) (a plus) Fluent in English/Spanish (a plus). 1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred. Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred) Communication skills: ability to convey information in easy‑to‑understand language, actively listen, use writing effectively to create documents, and use correct spelling, grammar, and punctuation. Customer focus; high level of empathy and emotional intelligence; focus on providing excellent service to patients. Adaptability: adapts to a variety of situations easily and effectively navigates situations. Problem solving: thinks critically and resolves issues to resolution. Education Requirements High School or GED required #J-18808-Ljbffr ConnectiveRx