Spanish Interpreter and Translator Coordinator BWH

Summary
Under the direction of the Patient Experience Operations Manager, the Spanish Interpreter provides medical interpretation for clinical and non-clinical encounters to enable communication between patients and families who are limited English proficient and/or hearing impaired and clinicians and other hospital staff. Interpretation will be provided in person or by telephone in compliance with National Standards of Practice and Code of Ethics, Brigham and Women's Hospital policies and procedures, and Interpreter Services guidelines to ensure patient safety and access to quality care.
Does this position require Patient Care?
Yes
Essential Functions
-Responsible for answering requests effectively and in a timely manner for face to face or telephone interpretations for all types of encounters throughout the hospital with priority given to emergency and urgent requests.
-Interprets and transmits accurately and in understandable terms, complex medical information from medi

Education
High School Diploma or Equivalent required and Associate's Degree preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Fluency in English and Spanish, both written and verbal, required

Prior training of medical terminology and interpreting skills preferred

Two years of healthcare related experience in a position of direct patient contact preferred

Knowledge of culture-specific care.

Knowledge, Skills and Abilities
- Staff adheres to all I C.A.R.E. Standards.
- Strong ability to concentrate, detail-oriented and possess cultural sensitivity regarding their patient, transmits all information as accurately as possible.
- Strong linguistic and interpreting skills.
- Strong interpersonal skills in difficult and demanding situations.
- Ability to follow directions with minimal supervision.
- High level of customer service and team building.
- Knowledge of culture-specific care.

Shift: 30hr day

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.