HR Partner, Human Resources, NASC PXT

In pursuit of being Earths Best Employer our global Human Resources teams known as People eXperience and Technology (PXT) drive business success by fostering a safe inclusive and innovative culture. The HR Partner role offers an exceptional opportunity to build your career in human resources focusing on employee experience engagement leadership development and HR operational excellence.

As an HR Partner on the NASC PXT team you will support PXT operations through consistent standard work execution relationship-building and timely issue resolution. With a visible presence across site operations youll foster team culture support engagement and coach leaders on PXT practices. Youll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority. Success in this role comes from building strong partnerships demonstrating sound judgment and maintaining a customer-centric approach. Youll learn to use data-driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth.

You will be expected to work onsite at an Amazon facility.

Key job responsibilities
- Support a positive employee experience by executing key programs reinforcing workplace standards and partnering with PXT and Operations to create a culture where employees feel valued heard and supported.

- Execute standard work with consistent quality and timeliness meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.

- Provide frontline employee support by responding to inquiries addressing concerns and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.

- Assist in running and monitoring feedback channels such as roundtables floor walks and employee engagement activities. Support issue tracking and follow-up partnering with senior PXT team members to drive resolutions and improvements in employee experience.

- Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication recognition and performance conversations.

- Support the execution of site-level engagement communication and culture-building initiatives. Coordinate logistics gather feedback and monitor effectiveness.

- Learn to track and summarize PXT-related data (e.g. attrition/attendance trends hiring data employee sentiment). Help prepare insights for site reviews or team discussions.

- Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and escalate opportunities to improve tool usability or adoption.

A day in the life
A typical day involves balancing standard work execution with responsive employee support. Youll maintain consistent presence on the operations floor engaging directly with hourly employees and partnering with leaders to address concerns and drive engagement initiatives. Operating under the guidance of senior team members youll execute core HR processes while ensuring quality service delivery.

Through data tools and HR technologies youll assist in tracking metrics and identifying trends while developing your ability to build trust through personal interaction. Youll support employee engagement activities help coordinate feedback channels and assist in coaching and development of others. When complex issues arise youll seek guidance from senior team members learning to navigate challenging situations while developing sound judgment.

Success in this role comes from maintaining organized routines demonstrating strong follow-through and building effective partnerships with both the PXT team and operations leaders. This role requires excellent organizational skills and the ability to thrive in a fast-paced environment where no two days are the same.

About the team
The North American Sort Center (NASC) network is composed of over 100 buildings across the U.S. and Canada as part of Amazons Middle Mile Operations. NASC ensures billions of packages move safely and efficiently from fulfillment centers to the last mile carriers.

The NASC HR teams partner to deliver the best customer experience that is resilient to variability and solutions-focused in a rapidly-changing environment. We enable our teams to operate with autonomy in a diverse workforce structure and we foster a culture where people connect develop and deliver together.

- Bachelors degree or equivalent or 2 years of Amazon experience with 1-year human resources general experience or equivalent experience (e.g. operations customer service retail manufacturing) experience
- Basic proficiency with Microsoft Office Suite (e.g. creating documents in Word using basic spreadsheet functions in Excel managing calendars/emails in Outlook).
- Ability to maintain confidentiality in handling sensitive information
- Experience communicating effectively with diverse audiences (e.g. explaining processes addressing concerns providing technical guidance)

- Degree in HR Management Business Labor Relations Psychology or a related field
- Experience in customer service or people-facing roles demonstrating effective verbal and written communication skills
- Demonstrated ability to analyze information solve problems and make data-driven decisions
- Intermediate skills in Microsoft Excel (e.g. ability to use pivot tables v-lookups and formulas)
- Proficiency in using AI-powered tools HR analytics platforms and emerging technologies to derive insights and drive process improvements
- Ability to effectively train guide and support others in the use of various HR technologies and digital platforms with a focus on increasing user adoption and enhancing end-user experience
- Strong organizational skills with proven ability to manage multiple priorities meet deadlines and deliver results in fast-paced dynamic environments
- Experience building partnerships and collaborating effectively across teams demonstrating adaptability and autonomy
- Ability to exercise sound judgement and navigate ambiguous situations with limited direction
- Basic understanding of HR processes and policies
- Demonstrated problem-solving skills and resourcefulness

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NJ Avenel - 51300.00 - 89800.00 USD annually

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