Operations Processor

Job Description

Job Description

We are looking for an Operations Processor to join a retail-focused team. This contract-to-permanent opportunity is ideal for someone who enjoys balancing order administration, customer communication, and cross-functional coordination in a fast-paced environment. The person in this role will support daily sales service activities by ensuring orders, shipments, invoicing, and related records are handled accurately and on schedule. Success in this position requires strong attention to detail, a service-oriented mindset, and the ability to work effectively with internal sales partners and customers.

Responsibilities:
• Enter and manage customer orders accurately while ensuring all transactions are completed in time to support monthly closing activities.
• Respond to customer questions related to order status, product availability, and pricing with timely and clear communication.
• Arrange and monitor product shipments from warehouse and manufacturing locations to help ensure on-time delivery.
• Keep records, updates, and supporting documentation organized and completed within established deadlines.
• Prepare invoices and follow up with customers regarding billing matters and payment-related questions.
• Provide day-to-day administrative and operational support to sales managers to help streamline sales service activities.
• Assist with tracking contract details and maintaining annual budget information, including volume and pricing data.
• Work closely with internal teams to resolve order, shipment, and customer service issues efficiently while maintaining service standards.• Experience in order processing, sales support, customer service, or a similar operations-focused role.
• Working knowledge of accounting software systems and familiarity with core accounting-related functions.
• Ability to support budgeting activities, maintain pricing information, and manage volume-related data accurately.
• Experience handling invoice-related tasks, payment follow-up, or check processing responsibilities.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders.
• High level of accuracy, organization, and attention to detail when managing multiple priorities.
• Ability to work on site in Newton, Massachusetts, with flexibility to follow a structured schedule and evolving hybrid expectations.