Technical Support Analyst/Engineer

job summary:
This position provides administrative and technical systems support for CRM, application, form, and related business systems within the Radcliffe Institute for Advanced Study. The role focuses on maintaining data quality and continuity, delivering user support, and supporting ongoing programs, process improvements, and system maintenance.

 
location: Cambridge, Massachusetts
job type: Contract
salary: $30 - 35 per hour
work hours: 9am to 5pm
education: High School

responsibilities:

• Maintain and update records in CRM, application, form, and related business systems.
• Review data for accuracy, completeness, consistency, and duplicate entry removal.
• Assist with data cleanup, imports, exports, and routine operational reporting.
• Support administrative tasks, workflows, and issue resolution for CRM and system end-users.
• Document system processes, routine updates, and recurring technical issues.
• Assist with testing system changes, forms, workflows, integrations, and enhancements.

qualifications:
CRM & Systems Support (1+ years) - hands-on experience supporting CRM, database, application, or workflow systems.

Data Quality & Record Management (1+ years) - experience with data cleanup, imports, exports, and reporting.

Systems Documentation & Testing (1+ years) - writing process docs and testing form/workflow changes.

ADDITIONAL DESIRED SKILLS

Salesforce platform administration

OpenWater application platform support

Network & Telecom troubleshooting (routers, TCP/IP, VPNs, Voice services)

ITIL methodology and change management exposure

skills:
data management,databases,database,Salesforce,IT ticketing,system testing,Strong written and verbal communication,problem-solving skills,user acceptance testing,business workflow,CRM,data accuracy,desktop support,exports,ITIL,maintenance,quality control,technical documentation,user support,process documentation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.