Field Technician

Job DescriptionJob DescriptionBenefits: 401(k)Employee discountsHealth insurancePaid time offTraining & development Fiber Optic Field Technician – Installation & ServiceLocation: Central New York Job Type: Full-time Pay: $56,160–$72,800 per year ($27–$35 per hour), depending on experience Build and Support Central New York’s Fiber Network New Visions Communications is a locally operated telecommunications company building and maintaining an extensive fiber-optic network throughout Central New York. We are hiring an experienced, hands-on Fiber Optic Field Technician to install, maintain, and troubleshoot internet, voice, Wi-Fi, and related services in customers’ homes and businesses. This is primarily an installation, service, and troubleshooting position. The right candidate will be comfortable working directly with customers, installing equipment and cabling, diagnosing service problems, and completing physical fieldwork throughout the day. What You’ll Do Install and activate fiber-optic internet, voice, managed Wi-Fi, and related services in homes and businessesInstall, test, terminate, and troubleshoot fiber-optic and Ethernet cablingConfigure and troubleshoot ONTs, routers, Wi-Fi equipment, streaming devices, and other customer-premises equipmentDiagnose fiber, network, wiring, equipment, and wireless-performance issuesPerform occasional fiber splicing, testing, and repair work as neededExplain services and equipment clearly to customersComplete service documentation accurately and maintain organized work areasSafely use ladders, hand tools, power tools, test equipment, and other field equipmentWork independently while communicating effectively with dispatch, support, and other field personnelWhat We’re Looking For One or more years of relevant experience required. Three or more, preferredPrevious experience in fiber-optic, cable, telecommunications, low-voltage, electrical, networking, or a related field-service roleStrong mechanical aptitude and troubleshooting abilityExperience installing services or equipment in homes and businessesComfortable working directly with customers in a professional and respectful mannerAbility to perform physical fieldwork, including lifting equipment, climbing ladders, and working in basements, attics, crawl spaces, and outdoor environmentsAbility to work independently and make sound decisions in the fieldValid driver’s license and a safe driving recordDependable attendance and reliable communicationFiber-splicing experience is helpful, but it is not the primary focus of this position. Candidates must be willing and able to perform customer installations, service calls, troubleshooting, cabling, equipment configuration, and other day-to-day field responsibilities. Why Join New Visions? Competitive pay based on experienceFull-time, year-round workBenefits and paid time offTraining on modern fiber-optic and networking technologyVaried work instead of performing the same task every dayOpportunities to take on greater responsibility as the company and network growA local team where your work directly affects customers and communitiesThis position is a strong fit for an experienced technician who takes pride in doing clean, dependable work and wants a long-term opportunity with a growing local telecommunications company. Apply Today Please submit your résumé and relevant work experience. Qualified applicants will be contacted to discuss their experience, availability, and the position in greater detail.